... Service providers. The interactions are described in the model below, Figure 4-4.Further researching the actors, the extreme roles of the actors were identied as personas. The personas are dened ... links, and client software, to nd the various pieces of the le that the user is downloading, from these distributed locations. The gure also shows whether the content is available to download ... overview of the methodology that was used to derive the segments, and will provide detail of the process shown in Figure 4-1:Figure 4-1: The process used to segment the market into business modelsPrioritisation...