CUSTOMER SATISFACTION MEASUREMENT MODELS: GENERALISED MAXIMUM ENTROPY APPROACH

... 213 Pak J. Statist. 2003 Vol. 19(2) pp 213 – 226 CUSTOMER SATISFACTION MEASUREMENT MODELS: GENERALISED MAXIMUM ENTROPY APPROACH AMJAD. D. AL-NASSER Department of Statistics, ... methodology of the Generalised Maximum Entropy (GME) approach for estimating linear models that contain latent variables such as customer satisfaction measurement models. The GM...

Ngày tải lên: 19/10/2013, 07:15

... framework we use the maximum en- tropy approach. This approach has been applied in natural language processing to a variety of tasks. (Berger et al., 1996) applies this approach to the so-called ... a maximum entropy translation model. Other authors have applied this approach to lan- guage modeling (Rosenfeld, 1996; Martin et al., 1999; Peters and Klakow, 1999). A short review of...

Ngày tải lên: 20/02/2014, 18:20

... A Successful Customer Satisfaction Measurement System.” ASQC Customer- Supplier Division Fall Conference. San Diego, CA: CSD Proceedings. Vavra, T. G. 2002. Customer Satisfaction Measurement Simplified: ... survey methods and designs that will facilitate an effective customer satisfaction measurement (CSM) process. KEY WORDS Customer Satisfaction Measurement (CSM), re...

Ngày tải lên: 18/10/2013, 12:15

... with this type of satisfaction data customer surveys to establish this type of benchmark, it is particularly when the customer is involved in an ongoing necessary that customer satisfaction be ... information to evaluate and customer orientation in the private sector is based on the hopefully improve their own customer satisfaction. As part assumption that satisfied customers w...

Ngày tải lên: 11/12/2013, 23:15

... your best and most loyal customers are? Source - smallbiz.symantec.com Your customers have the answers Knowing your customers is key to growing your business. Customer satisfaction is essential ... your customers plan to purchase in the next year? 6. Do you send out surveys on a regular basis to solicit input from your customers? 7. Are your customers happy and can you quantify...

Ngày tải lên: 20/12/2013, 17:15

... www.lead-edge.co.uk 1Leading Edge Management Consultancy Limited The latest thinking on Customer Satisfaction Measurement Leading Edge Management Consultancy Limited 27th April 2004 4Leading Edge ... People Process Approach System Approach Continual Improvement Factual Decisions Supplier Relationships (shown in relation to ISO 9000:2000 headings) 12Leading Edge Management Consulta...

Ngày tải lên: 22/12/2013, 02:17

... People Process Approach System Approach Continual Improvement Factual Decisions Supplier Relationships (shown in relation to ISO 9000:2000 headings) 12Leading Edge Management Consultancy Limited How customer ... headings) 12Leading Edge Management Consultancy Limited How customer satisfaction can be expressed against 5 dimensions of customer service* Customer service Reliability...

Ngày tải lên: 15/01/2014, 15:59

... for each do- main. At/other approach is a fully automatic corpus- based approach. This approach has the poten- tial to overcome the problems of the rule-based approach. It automatically learns ... accurate parsers in English. Its probability estimation is based on the maximum entropy models. We also use the maximum entropy model. This model learns the weights of given fea...

Ngày tải lên: 08/03/2014, 21:20

... training data. To disambiguate the “meaning” of abbreviations I am using a Maximum Entropy (ME) classifier. Maximum Entropy modeling has been used successfully in the recent years for various ... will demonstrate using Maximum Entropy for a mostly data driven process of abbreviation normalization in the medical domain. In the following sections, I will briefly describe Maximum...

Ngày tải lên: 17/03/2014, 08:20

... less adaptation data than in interpolated ME models. 2 Review of Conditional Maximum Entropy Language Models Maximum entropy (ME) modeling is a framework that has been used in a wide area of natural ... investigate a recently proposed Bayesian adaptation approach (Daume III, 2007; Finkel and Manning, 2009) for adapting a con- ditional maximum entropy (ME) LM (Rosenfeld, 1996) to...

Ngày tải lên: 23/03/2014, 16:20