... the customer about the satisfaction level in terms familiar to the customer, but report a level of satisfaction in terms of each core data product. State Evaluation Team: The models for customer ... review of customer satisfaction surveys at the state and federal levels found that most surveys actually are an attempt to measure customer service. The Work Group believes that customer service ... Assessment: Customer satisfaction implies that there is a product with which a customer can express satisfaction or dissatisfaction. A truly proactive approach is to identify a target customer...