Implications of service quality on customer loyalty in the banking sector

... precise about the meaning and measurements of satisfaction and service quality Satisfaction and service quality have certain things in common, but satisfaction generally is a broader concept, whereas ... satisfaction in the food and beverage industry in Vietnam as a whole and in the Thegioinghieng 2305 restaurants • Step 5: Data Analysis • Step 6:...

Ngày tải lên: 05/07/2014, 10:08

... MINISTRY OF EDUCATION AND TRAINNING UNIVERSITY OF ECONOMICS HO CHI MINH CITY - Nguyen Nguyen Xuan Thao THE IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN THE HOSPITALITY INDUSTRY ... SERVQUAL instrument in measuring and comparing service quality within the fine dining sector of restaurant industry is accessed by Lee & Hing (1995) Customer‟s expectati...

Ngày tải lên: 12/08/2017, 21:11

... MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY -// - DO CONG BIEN THE IMPACT OF BANK SERVICE QUALITY ON CUSTOMER LOYALTY A STUDY OF BANKS IN HO CHI MINH CITY ... banks in Ho Chi Minh City such as Vietcombank, Vietinbank, BIDV, Techcombank, HSBC bank, ANZ bank, Eximbank, Dong A Bank, and ACB 1.5 Conce...

Ngày tải lên: 28/05/2017, 10:08

... between companies and agencies in Vietnam veterinary medicine industry With the duration as long-term partnership, the relationship between companies and their agencies is strong and sustainable ... impacting on customer loyalty between the veterinary medicine companies and their agencies in Vietnam veterinary medicine industry - Measure th...

Ngày tải lên: 12/08/2017, 21:35

... obtained in the research: “Assessing the Service Quality and Customer Satisfaction in Retail Banking Sector from Customer Perspectives: a Comparison Between State- owned Commercial Banks and Joint -stock ... HO CHI MINH CITY International School of Business Nguyen Thi Quynh Trang ASSESSING THE SERVICE QUALITY AND CUSTOMER SATISFACTION IN RETAI...

Ngày tải lên: 13/04/2015, 09:45

... and public sector based on a study in India banking sector “Interest rates, fee structures and a variety of financial services and products rank far behind convenience and customer service when ... statistic about Vietnamese banking sector It implies the expanding of financial and banking sector in recent years to residents 3 Table 1.1 Some statistic about...

Ngày tải lên: 06/04/2017, 15:59

... MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS - HOCHIMINH CITY NGUYỄN MINH HẬU THE IMPACT OF CUSTOMER SATISFACTION, SERVICE QUALITY AND BRAND IMAGE ON CUSTOMER LOYALTY TOWARDS THE ... service quality and the brand image of the restaurant have positive impact of customer loyalty Based on the findings, it is recomm...

Ngày tải lên: 11/08/2017, 21:23

... between Service quality, customer satisfaction and customer loyalty 2.2.1 Service quality and customer satisfaction Several researchers examine links between and among service quality, and satisfaction ... quality and customer satisfaction, service quality and customer loyalty, customer satisfaction and customer loyalty in Laos t...

Ngày tải lên: 11/11/2015, 08:32

... between Service quality, customer satisfaction and customer loyalty 2.2.1 Service quality and customer satisfaction Several researchers examine links between and among service quality, and satisfaction ... service quality, customer satisfaction, and customer loyalty in the Laos telecommunication sector That addresses the lack of res...

Ngày tải lên: 11/03/2017, 11:59

... MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY X—W HOANG NGOC CAM TU THE RELATIONSHIP BETWEEN SERVICE QUALITY AND CUSTOMER LOYALTY: AN EMPIRICAL STUDY ON ... that this thesis, THE RELATIONSHIP BETWEEN SERVICE QUALITY AND CUSTOMER LOYALTY: AN EMPIRICAL STUDY ON PHARMACY CUSTOMERS IN HO CHI MINH CITY ,...

Ngày tải lên: 13/08/2017, 10:22

... significant insights into service quality in Ethiopian banking industry, there is still a chance to extend the findings to gain a more comprehensive understanding of the nature of banking services ... Attitude and Behavioral Intentions in Retail Banking, Int J Bank Mark 25(2): 102 – 11 Beerli A (2004) A Model of Customer Loyalty in the Retail Banking Market, Eur J Mar...

Ngày tải lên: 08/06/2014, 11:34

... 2006, Vietnam Airlines officially became the member of International Air Transport Association and affirmed the quality of service bearing its international standard On 10/6/2010, Vietnam Airlines ... different as well as the customer expectations and satisfaction will be different The dual nature of service quality can affect its understanding and management A...

Ngày tải lên: 05/07/2014, 10:08

... Graduate School of Business Administration Thesis A Study on the relationship between service quality and customer satisfaction in Hanoi’s tourism Tran Hong Hanh May, 2014 A Study on the relationship ... on the relationship between service quality and customer satisfaction in Hanoi’s tourism with a hope to give some assessment on...

Ngày tải lên: 05/07/2014, 10:08

... Retail Service Quality on Customer Loyalty In examining the impact of service quality on customer loyalty of supermarket in Hanoi, R-square value indicates that 50.6% of variance in customer loyalty ... word-of-mouth marketing channel for the company Particularly, there are some studies concerning service quality and customer loyalty topics in Vietnamese...

Ngày tải lên: 31/10/2016, 20:18