Determinants of customer intention to use mobile banking

... HO CHI MINH CITY International School of Business Tran Duc Thuan FACTORS INFLUENCING THE CUSTOMERS INTENTION TO USE MOBILE COMMERCE SERVICES IN VIETNAM: AN EMPIRICAL ANALYSIS ... conducted with these devices The purpose of this study is to investigate the factors influencing the customers intention to use M -commerce in Vietnam In order...

Ngày tải lên: 11/05/2017, 10:06

... School of Business Nguyen Phuc Binh BEHAVIORAL INTENTION TO USE MOBILE STOCK TRADING: EVIDENCE FROM VIETNAM’S SECURITIES INVESTORS ID: 22130010 MASTER OF BUSINESS (Honours) SUPERVISOR: ... behavioral intention to usemobile securities trading (Tai & Ku, 2013), users’ intention and behavior of mobile banking (Yu, 2012), and intention to use internet ban...

Ngày tải lên: 11/05/2017, 11:34

... identification of intention as well as behavioural determinants of the adoption by nurses of health- promotion roles Indeed, the literature is mainly anecdotal, and the rare quantitative studies are based ... of age may reflect lack of a career pathway and understanding of school nursing [47] Prediction of intention An examination of the correlation matr...

Ngày tải lên: 10/08/2014, 10:23

... international call, international roaming, national roaming, call forwarding, call restriction, call holding, call waiting, voice mail, fax data, calling line identification, calling line identification ... transaction points are also the supporting point of Vinaphone Besides the official transaction office, Vinaphone has thousand of retailers which is developed by each provincial VNP...

Ngày tải lên: 25/11/2014, 00:33

... level of customer satisfaction This research is to find key determinants of customer satisfaction of Internet banking in Vietnam and to propose strategic recommendations for banks to increase customer ... satisfaction factor of Internet banking in Vietnam because its Sig (2-tailed) value is not less than 0.05 31 In summary, about determinants of c...

Ngày tải lên: 25/11/2014, 00:33

... provides its customers 2.4 Customer satisfaction and service quality in banking sector 2.4.1 Customer satisfaction in banking sector Customer satisfaction is an outstanding research topic of different ... greatest influencing factor to customer satisfaction in banking industry Athanassopoulos (2000) conducted a complete survey on customer satisfaction in...

Ngày tải lên: 18/05/2015, 03:42

... DETERMINANTS OF CUSTOMER LOYALTY IN RETAIL BANKING A case study of BIDV’s branches and transaction offices in Lam Dong Province In Partial Fulfillment of the Requirements of the Degree of MASTER ... individual customers in retail banking of eight branches and transaction offices of BIDV in Lam Dong Province The in- depth...

Ngày tải lên: 22/10/2015, 13:31

... The determinants ofcustomer satisfaction on banking services: The case ofcommercial banks in Ho Chi Minh City 2.3 Overview of commercial banks in Ho Chi Minh City and the present main banking services ... significant impact on the satisfaction of patients, namely the competence of the -6- The determinants of customer satisfaction o...

Ngày tải lên: 04/08/2017, 21:20

... hypotheses of this study 2.1 Retail Banking Retail banking is becoming one of new marketing strategies in Vietnamese commercial banks in the recent years Retail banking offers banking service to individuals ... many studies on customer loyalty in retail banking in Vietnam However, almost studies deeply focus on the influence on customer loyalty in Vietnam ret...

Ngày tải lên: 11/08/2017, 21:14

Ngày tải lên: 09/11/2017, 23:14

... ρ = 489) was found to be no significant effect on intention to use menu labeling (ρ = 489) Table Regression of factors influencing intention to use menu labeling among fast food consumers Regression ... 20(4): 1799-1805 in influencing consumer’s intention to use menu labeling because those with high positive attitudes appeared to have greater intentio...

Ngày tải lên: 08/04/2014, 18:33

... is a complex, aggregated concept that cannot be defined nor measured by any single variable From marketing literature, several antecedents of loyalty have been revealed Among the determinants of ... recruit new banking business and retain the most valuable -banking businesses Results of this research and data analysis have the potential to expand the utilization of...

Ngày tải lên: 03/06/2014, 00:48

... antigenic determinants consisted predominantly of proinflammatory cytokines, IFNγ and TNFα Furthermore, higher levels of proinflammatory cytokine secretion correlated with reduced severity of arthritis ... immune cells to undergo a Th1 to T-helper type shift and increase the secretion of anti-inflammatory cytokines IL-10 and IL-4, while decreasing the secretion of proinflamm...

Ngày tải lên: 09/08/2014, 14:22

... characteristics and messages and the CPG development process, actual and perceived facilitators and barriers to implementation, and factors related to norms and the practice context [2,8-15] For example, ... study analyzed two sets of predictor variables: clinician characteristics and clinician beliefs and attitudes Clinician characteristics data, which included clinical...

Ngày tải lên: 11/08/2014, 05:21

... detect any improvements in research capacity (We emphasize the point that the tool is meant to explore research capacity rather than performance) Thus, an advantage of a structured tool over ... of the tool The self-assessment tool 'Is research working for you? A self-assessment tool and discussion guide for health services management and policy...

Ngày tải lên: 11/08/2014, 05:21