The marketing factors affect online customer satisfaction the case sunmall website

... 2006, Vietnam Airlines officially became the member of International Air Transport Association and affirmed the quality of service bearing its international standard On 10/6/2010, Vietnam Airlines ... different as well as the customer expectations and satisfaction will be different The dual nature of service quality can affect its understanding and management A...

Ngày tải lên: 05/07/2014, 10:08

... nationwide, each branch take care a lot of agencies and pharmacies in many provinces around it  Beside Vietnam market, Danapha also developed abroad market such as Russia, Ukraine, Cambodia, ... the key factors which influence customer satisfaction in pharmaceutical service -a case study at Danapha pharmaceutical company  This study also provide to company some su...

Ngày tải lên: 18/04/2014, 16:24

... presentation (findings): 30 5.1 Interview findings about advertising message: 30 5.2 Interview Findings about Company Services: 31 5.3 Survey findings from consumer point of ... about advertising message: Caroline Persson, she is head of advertising department of Lidl Sweden We asked questions about advertising message and marketing preferences and main points from the ......

Ngày tải lên: 19/12/2016, 12:14

... aims to: Find out the marketing factors that affect to buying decision making of Nhon Hoang products Analyze the key marketing factors which impact to customer’s decision making of Nhon Hoang products ... factor Price affect to buying decision making of Nhon Hoang products? How does the factor Place affect to buying decision making...

Ngày tải lên: 04/11/2017, 21:11

... management information in a shared database integrated into other systems such as financial accounting, revenues at the counter (QMS), power charge through the banking system (Banking), index recorded ... the Power Companies, and power sub-companies are using a Customer Management Information System (CMIS) for power production and sale management CMIS is re...

Ngày tải lên: 20/07/2015, 21:12

... master the job satisfaction of the employees right in this period As a result in this study, I focused only on identifying and analyzing the impacts of these factors on job satisfaction of employees ... and Job satisfaction The relationship between Person – Organization fit andJob Satisfaction The relationship between Workplace Values and Job Satisfa...

Ngày tải lên: 06/04/2016, 17:57

... identifying factors affecting customer satisfaction in the fast food restaurant industry in Vietnam and the relationship between customer satisfaction and behavior purchasing intention in the fast food ... Identifying factors affecting customer satisfaction in the fast food restaurant industry in Vietnam The relationship betwee...

Ngày tải lên: 01/04/2017, 17:09

... offline "Experience " 25 EXPE1 The Internet enables (will enable) me to complete shopping quickly 26 EXPE2 The Internet makes (will make) it easy to comparison shopping 27 EXPE3 The Internet gives ... will search for the cheapest e- retailer 16 PRIC5 I expect commodities online to be cheaper than offline 17 PRIC6 I not switch from one e- retailer to another when buying...

Ngày tải lên: 05/08/2017, 16:15

... MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HOCHIMINH CITY CHENG BUNKRY THE EVALUATION OF CUSTOMER SATISFACTION AND SERVICE QUALITY IN ONLINE PURCHASING IN CAMBODIA Major: Business ... noticed in the Internet- based services in the pure Internet businesses as well as the traditional enterprises, which are developing their online service...

Ngày tải lên: 13/08/2017, 10:23

... RESEARCH for Credibility and Customer Satisfaction is 0.282, for Price and Customer Satisfaction is 0.294, for Customer interaction and Customer Satisfaction is 0.265, for Service quality and Customer ... product and service quality at BIDV Sai Gon in the future? Scope and methodology of research: 4.1 - Scope of research: The research project...

Ngày tải lên: 04/11/2017, 21:11

... Implementation of The Hai Chau Confectionery Company’s Current Product Strategy 1/ The Company’s Current Product Strategy: In the research, the product policy of the company is reviewed It reveals the followings: ... company to promote customer satisfaction about its products in the future? Data for the report is collected from a survey of 200 cust...

Ngày tải lên: 18/04/2013, 08:24

... Approach to Work Introduction The Customer Satisfaction Work Group (Work Group) of the Workforce Information Council (WIC) was appointed to explore the issue of customer satisfaction as it relates ... the customers o Customer expectations: attributes that are in the mind of the customers, and consist of all parameters of what they, the customers, need...

Ngày tải lên: 27/10/2013, 12:15

... shopping, and psychographic portrait of customers A number of drawbacks and benefits pertaining to the tools have been pointed out and discussed Both the research models and the tools, while diverse to ... helps to raise customer service standards and identify weak points from the customer perspective It allows evaluation of services from the customer sid...

Ngày tải lên: 04/11/2013, 10:15