DSpace at VNU: Trust and Customer Satisfaction in Online Shopping: A Study in Vietnam

... (2006) argued that accumulated trust will impact on overall satisfaction In terms of ecommerce, Chiu, et al (2009) proved that trust is the strongest variable that have impacts on customer satisfaction ... information The trustful 464 TRUST AND CUSTOMER SATISFACTION relationship between customer and e-vendor alliance o f information technology, financial 2000) In lin...

Ngày tải lên: 29/10/2017, 20:41

... and public sector based on a study in India banking sector “Interest rates, fee structures and a variety of financial services and products rank far behind convenience and customer service when ... statistic about Vietnamese banking sector It implies the expanding of financial and banking sector in recent years to residents 3 Table 1.1 Some statistic about...

Ngày tải lên: 06/04/2017, 15:59

... measuring customer satisfaction on electronics and appliances retailers websites: - Examine the influence of the website elements to customer satisfaction on electronics and appliances retailers ... especially electronics and appliances retailers, websites keep a critical role in attracting and maintaining potential customer In fact, the electronics...

Ngày tải lên: 11/05/2017, 10:06

... Graduate School of Business Administration Thesis A Study on the relationship between service quality and customer satisfaction in Hanoi’s tourism Tran Hong Hanh May, 2014 A Study on the relationship ... on the relationship between service quality and customer satisfaction in Hanoi’s tourism with a hope to give some assessment on...

Ngày tải lên: 05/07/2014, 10:08

... Base on aforementioned analysis about the current situation of higher education in Vietnam and existing findings about service quality, price and customer satisfaction in tertiary education area, ... result was presented as below Table 4.3 (Appendix 4.1) Table 4.3 - EFA analysis result Nacdm1 Nacdm2 Nacdm3 Nacdm4 Nacdm5 Nacdm6 Nacdm7 Nacdm8 Acadm1 Acadm2 Acadm3 Acadm...

Ngày tải lên: 01/06/2015, 20:20

... quality and customer satisfaction in higher education 19 2.1.8 Perceived price and customer satisfaction in higher education 20 2.1.9 Perceived price and service quality in higher education ... situation of higher education in Vietnam and existing findings about service quality, price and customer satisfaction in tertiary educatio...

Ngày tải lên: 04/06/2017, 21:24

... dimensions of B2B service quality in affecting customer satisfaction in the context of Ready- Mix Concrete industry in Vietnam with the different type of ReadyMix Concrete companies: local and foreign The ... to obtain following objectives: (1) To investigate the different impacts of B2B service quality s determinants on customer satisfacti...

Ngày tải lên: 04/06/2017, 21:24

... the English words and idioms denoting happiness - the feeling of great pleasure are very interesting to study As can be seen in the discussion, of all the lexemes denoting the feeling of great ... ‘Jubilation’ (n) denotes the feeling of great happiness and pride in one sense and a celebration or other expression of great happiness...

Ngày tải lên: 29/10/2017, 12:24

... viewpoint of CDA Aims of the study and Research Questions 2.1 Aims of the study The study aims to: - Provide a critical analysis of two speeches on women by Hillary Clinton in 1995 and 2013 based on ... the investigation of two speeches at the same time All reasons mentioned above lead me to the choice of these two speeches on women b...

Ngày tải lên: 29/10/2017, 12:21

... the third person singular pronouns distinguish in gender between masculine (he/ him), feminine (she/ her) and neuter (it) In some special use, he/ she refers to the gender of animals when the animal’s ... known and is of interest such as she- bear, shegoat, she- ass he- cat, he- dog (2) e.g What a little sweet dog! It is a he or a she? He/ she is sometimes used...

Ngày tải lên: 29/10/2017, 12:26

... Economic and Business 27 (2011) 121-129 In the banking system, changes in ownership including the diversification of banks to enter the market and the change in government‟s capital in SOCBs ... process and their impacts on the development of the banking system and the national economy In 1986, advocating the renewal policy, Vietnam shifted into a market econo...

Ngày tải lên: 29/10/2017, 18:51

... TITLE Evaluating Customer Satisfaction in term of ground quality service at Danang International Airport, Vietnam BACKGROUND 2.1 Customer Satisfaction Studies In The World In recent years, customer ... first look into customer satisfaction aspect at Danang International Airport As researches of this kind have never been conducted at Danang...

Ngày tải lên: 18/04/2014, 16:09