DSpace at VNU: Trust and Customer Satisfaction in Online Shopping: A Study in Vietnam

... (2006) argued that accumulated trust will impact on overall satisfaction In terms of ecommerce, Chiu, et al (2009) proved that trust is the strongest variable that have impacts on customer satisfaction ... information The trustful 464 TRUST AND CUSTOMER SATISFACTION relationship between customer and e-vendor alliance o f information technology, financial 2000) In line with the discussion above, Jin ... TRUST AND CUSTOMER SATISFACTION above reasons motivate our work to profoundly understand the impacting factors on trust and customer satisfaction Research m odel and hypotheses...

Service convenience and customer satisfaction in vietnamese banking sector

... and public sector based on a study in India banking sector “Interest rates, fee structures and a variety of financial services and products rank far behind convenience and customer service when ... statistic about Vietnamese banking sector It implies the expanding of financial and banking sector in recent years to residents 3 Table 1.1 Some statistic about Vietnamese banking sector Year Commercial ... especially in banking sector The research has two main purposes: (i) Confirming the affect of service convenience on customer satisfaction in banking field; (ii) Examining the affect intensity...

Factors affecting customer satisfaction on retailers website a study of vietnam electronics and appliances industry

... measuring customer satisfaction on electronics and appliances retailers websites: - Examine the influence of the website elements to customer satisfaction on electronics and appliances retailers ... especially electronics and appliances retailers, websites keep a critical role in attracting and maintaining potential customer In fact, the electronics and appliances retailers in Vietnam still cause ... billing and payment are factors that affecting customer satisfaction with specific information is the most important factor Keywords: customer satisfaction, electronics and appliances, retailers website, ...

Khóa luận tốt nghiệp tiếng anh: A Study on the relationship between service quality and customer satisfaction in Hanoi’s tourism

... Graduate School of Business Administration Thesis A Study on the relationship between service quality and customer satisfaction in Hanoi’s tourism Tran Hong Hanh May, 2014 A Study on the relationship ... on the relationship between service quality and customer satisfaction in Hanoi’s tourism with a hope to give some assessment on the satisfaction and feeling of international customers about the ... studying of the relation between customer satisfaction and service quality, the meaning and measurement of service quality and customer satisfaction was precisely researched Many scholars point...

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SERVICE QUALITY, PERCEIVED PRICE AND CUSTOMER SATISFACTION IN HIGHER EDUCATION A comparison between Public Universities and Non-public Universities in Vietnam

... Base on aforementioned analysis about the current situation of higher education in Vietnam and existing findings about service quality, price and customer satisfaction in tertiary education area, ... result was presented as below Table 4.3 (Appendix 4.1) Table 4.3 - EFA analysis result Nacdm1 Nacdm2 Nacdm3 Nacdm4 Nacdm5 Nacdm6 Nacdm7 Nacdm8 Acadm1 Acadm2 Acadm3 Acadm4 Acadm5 Acadm6 Acadm7 Acadm8 ... Basheer A Al-Alak, Ahmad Salih Mheidi Alnaser (2012) Assessing the relationship between higher education service quality dimensions and student satisfaction Australian Journal of Basic and Applied...

Service quaility, perceived price and customer satisfaction in higher education

... quality and customer satisfaction in higher education 19 2.1.8 Perceived price and customer satisfaction in higher education 20 2.1.9 Perceived price and service quality in higher education ... situation of higher education in Vietnam and existing findings about service quality, price and customer satisfaction in tertiary education area, in an attempt to explore the relationships among service ... Ministry of Education and Training to control all the higher education institutions in whole country Especially, in non-public sector, the managerial role of Ministry of Education and Training...

Service quality and customer satisfaction in business to business the case of ready mix concrete industry vietnam

... dimensions of B2B service quality in affecting customer satisfaction in the context of Ready- Mix Concrete industry in Vietnam with the different type of ReadyMix Concrete companies: local and foreign The ... to obtain following objectives: (1) To investigate the different impacts of B2B service quality s determinants on customer satisfaction in Vietnam Ready- Mix Concrete industry (2) To examine the ... most of Ready- Mix Concrete companies are trying to observe customers satisfaction level and then improve their service quality 1.2 Service Quality and Customer Satisfaction in B2B context In recent...

DSpace at VNU: Grammatical and semantic features of some English words and idioms denoting happiness - the feeling of great pleasure

... the English words and idioms denoting happiness - the feeling of great pleasure are very interesting to study As can be seen in the discussion, of all the lexemes denoting the feeling of great ... ‘Jubilation’ (n) denotes the feeling of great happiness and pride in one sense and a celebration or other expression of great happiness in the other sense Nouns Denoting Great Pleasure Apart from the ... grammatical features depend on the sub-classes they belong to, but each word may not have all the grammatical features that its sub-class has All of them can join the three word-formation processes of...

DSpace at VNU: A Critical Discourse Analysis of two speeches on women by Hillary Clinton in 1995 and 2013

... viewpoint of CDA Aims of the study and Research Questions 2.1 Aims of the study The study aims to: - Provide a critical analysis of two speeches on women by Hillary Clinton in 1995 and 2013 based on ... the investigation of two speeches at the same time All reasons mentioned above lead me to the choice of these two speeches on women by Hillary Clinton as the data of the study for analysis from ... and remains in fights for women advancement In general, both speeches serve as Clinton s calls for actions on women rights violations iii ` LIST OF ABBREVIATIONS CDA :Critical Discourse Analysis...

DSpace at VNU: Some issues in using third person singular pronouns He She in English and Vietnamese languages

... the third person singular pronouns distinguish in gender between masculine (he/ him), feminine (she/ her) and neuter (it) In some special use, he/ she refers to the gender of animals when the animal’s ... known and is of interest such as she- bear, shegoat, she- ass he- cat, he- dog (2) e.g What a little sweet dog! It is a he or a she? He/ she is sometimes used to emphasise gender of people in some ... case: Incorrect: Is there any relationship between you and she? Correct: Is there any relationship between you and her? In standard written English, the personal pronouns in the predicative nominative...

DSpace at VNU: Ownership changes in Vietnamese banking system and their impacts Bai 6.N.Thanh.final

... Economic and Business 27 (2011) 121-129 In the banking system, changes in ownership including the diversification of banks to enter the market and the change in government‟s capital in SOCBs ... process and their impacts on the development of the banking system and the national economy In 1986, advocating the renewal policy, Vietnam shifted into a market economy diversifying economic ownership ... They played a growing role in the banking system and the economy as a whole As a result of improving their capital, since 2006, every commercial bank in the Vietnamese banking system has Capital...

EVALUATING CUSTOMER SATISFACTION IN TERM OF GROUND QUALITY SERVICE AT DANANG INTERNATIONAL AIRPORT, VIETNAM

... TITLE Evaluating Customer Satisfaction in term of ground quality service at Danang International Airport, Vietnam BACKGROUND 2.1 Customer Satisfaction Studies In The World In recent years, customer ... first look into customer satisfaction aspect at Danang International Airport As researches of this kind have never been conducted at Danang International Airport, the main goal is exploratory and ... disconfirmation model, perceived value and Customer satisfaction has taken into a more prominent role in national and international stage with the introduction of national customer satisfaction indices...

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