Determinants of customer satisfaction in the personal loan service

... provides its customers 2.4 Customer satisfaction and service quality in banking sector 2.4.1 Customer satisfaction in banking sector Customer satisfaction is an outstanding research topic of different ... greatest influencing factor to customer satisfaction in banking industry Athanassopoulos (2000) conducted a complete survey on customer satisfaction in...

Ngày tải lên: 18/05/2015, 03:42

... the key factors affecting the customer satisfaction in life insurance companies; - Determining level of satisfaction; - Proposing some recommendations to improve the customer satisfaction 1.3 Research ... most of the companies are thinking their current and future needs by analyzing customer satisfaction Life insurance players have started realizing that their bu...

Ngày tải lên: 24/09/2015, 16:18

... The determinants ofcustomer satisfaction on banking services: The case ofcommercial banks in Ho Chi Minh City 2.3 Overview of commercial banks in Ho Chi Minh City and the present main banking services ... significant impact on the satisfaction of patients, namely the competence of the -6- The determinants of customer satisfaction o...

Ngày tải lên: 04/08/2017, 21:20

... a negative correlation between customer satisfaction and financial performance Indirect measures of customer satisfaction provide simple ways of assessing the state of customer satisfaction They ... making, and their satisfaction contribute towards the satisfaction of the customer organization as a whole In this case, the measurement of CS includes t...

Ngày tải lên: 15/01/2014, 15:59

... precise about the meaning and measurements of satisfaction and service quality Satisfaction and service quality have certain things in common, but satisfaction generally is a broader concept, whereas ... satisfaction in the food and beverage industry in Vietnam as a whole and in the Thegioinghieng 2305 restaurants • Step 5: Data Analysis • Step 6:...

Ngày tải lên: 05/07/2014, 10:08

... level of customer satisfaction This research is to find key determinants of customer satisfaction of Internet banking in Vietnam and to propose strategic recommendations for banks to increase customer ... satisfaction factor of Internet banking in Vietnam because its Sig (2-tailed) value is not less than 0.05 31 In summary, about determinants of c...

Ngày tải lên: 25/11/2014, 00:33

... restaurants become popular in any big city in Vietnam, particular in Ho Chi Minh city 1.2 Problem statement Fast food is growing fast and speedy in Vietnam especially in Ho Chi Minh city; however, ... DETERMINANTS OF CUSTOMER SATISFACTION AN EMPIRICAL STUDY OF FAST FOOD FRANCHISES IN HO CHI MINH CITY APPROVED BY Advisor APPROVED...

Ngày tải lên: 22/10/2015, 13:31

... tries to gain a holistic picture of the events and their interrelations that together form customer satisfaction or dissatisfaction Measuring customer satisfaction by interviews The interview ... as the only method for measuring customer satisfaction negatively correlates with direct customer involvement in the project work Measuring customer satisfaction is...

Ngày tải lên: 22/12/2013, 02:17

... become an integral part of the understanding what the market(s) is/are seeking Peak organisations in the tourism industry recognise the need to encourage both new and repeat business The latter ... certain aspects of individual parks What is most interesting, however, is the fact that the respondents demonstrated how much their experiences in these parks affected the...

Ngày tải lên: 18/01/2014, 15:20

... is a complex, aggregated concept that cannot be defined nor measured by any single variable From marketing literature, several antecedents of loyalty have been revealed Among the determinants of ... recruit new banking business and retain the most valuable -banking businesses Results of this research and data analysis have the potential to expand the utilization of...

Ngày tải lên: 03/06/2014, 00:48

... recognize economic profits as against the use of book profit in the valuation of asset The model builds on the premises of profit maximization by owners of the firm and the profit is not to be restricted ... is used in the calculation of EVA and its serves as the rate for discounting the present value of future earnings to the present time t The value of...

Ngày tải lên: 13/07/2014, 21:12

... be available in administrative databases, some findings may not be able to be utilized by those working in secondary data In addition, the large sample sizes of the linked datasets may have indentified ... methods Assessment As a means of summarizing the quality of the article and the potential for bias in examining preventable readmissions, we assessed each artic...

Ngày tải lên: 10/08/2014, 10:23

... international call, international roaming, national roaming, call forwarding, call restriction, call holding, call waiting, voice mail, fax data, calling line identification, calling line identification ... transaction points are also the supporting point of Vinaphone Besides the official transaction office, Vinaphone has thousand of retailers which is developed by each provincial VNP...

Ngày tải lên: 25/11/2014, 00:33

... units, and to CPAs active in the public sector The ability of existing theories to explain audit quality differences in the small CPA firm category enhances our understanding of audit quality, ... and Conditions Deis, Jr .and Giroux- Determinants of Audit Quality 465 distinction to test the robustness of existing explanations for variations in au...

Ngày tải lên: 06/01/2015, 19:42

... Best Customer Oriented Bank by popular magazines like Vietnam Economics Times, The Asian Banker and Finance Asia, ANZ has no official research on customer s satisfaction on its services, what ... OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS- HOCHIMINH CITY Phung Nguyen Thuc Khue DETERMINANTS OF CUSTOMER SATISFACTION ON MORTGAGE SERVICE: A CASE STUDY OF...

Ngày tải lên: 26/05/2015, 08:32