Medical assisting Administrative and clinical procedures (5e) Chapter 3 Professionalism and success

... reserv ed 1- 31 Daily Duties – Administrative Examples • Entry level – Greet patients – Handle correspondence and answer telephone – Schedule appointments – Create and maintain patient medical records ... reserv ed 1- 36 Personal Qualifications (cont.) • Neat appearance – Uniform clean – Shoes – Hairstyle – Nails • Avoid acrylic nails – Jewel...

Ngày tải lên: 09/11/2016, 16:13

... 2- 2 Learning Outcomes 2. 1 Describe medical specialties and specialists 2. 2 Explain the purpose of the American Board of Medical Specialties 2. 3 Describe the duties of ... work with forensic and/ or anatomic pathologists  Performs laboratory duties and some administrative functions Pediatric Medical  Assists the pediatrician with administrative and clinical dut...

Ngày tải lên: 09/11/2016, 16:13

... ed 3- 35 Documentation • Clear and complete – Referrals – Missed appointments – Dismissals – Patient contact – Medical record correction • Medical records – Property of facility or physician – ... Understand scope of practice • Understand standard of care and duty of care – Medical assistants are all held to the “reasonable person standard” • Consent...

Ngày tải lên: 09/11/2016, 16:13

... assist in attaining the goal of patient health and well-being • Discuss with patient’s physician before referring patient • Resources – – – – – – – – – Alcoholics Anonymous Shelters Hospice Mental ... Interpersonal skills – Warmth and friendliness – Empathy – Respect – Genuineness – Openness – Consideration and sensitivity © 2011 T h...

Ngày tải lên: 09/11/2016, 16:13

... e d 5- 3 Learning Outcomes (cont.) 5. 4 Compare and contrast leasing and buying 5. 5 Describe a warranty, a maintenance contract, and a service contract, and discuss the importance of each 5. 6 Identify ... used in a medical office – – – – – – Fax machines Computers Photocopiers Postage meters Paper shredders Dictation/transcription machines – Scanners –...

Ngày tải lên: 09/11/2016, 16:14

... rights reserv ed 6- 50 In Summary 6. 1 Types of computers include – Supercomputer – fastest and largest – Mainframe computers – process large quantities of information – Minicomputers – smaller than ... information available – Complicated billing and collecting systems – Scheduling and coordinating of services • Computer – – – – Integral off...

Ngày tải lên: 09/11/2016, 16:14

... reserv ed 7- 30 Editing and Proofreading Editing Proofreading • Check for • Check for errors – – – – – Factual accuracy Logical flow Conciseness Clarity Tone – Grammatical – Spelling – Formatting ... 7- 3 Learning Outcomes (cont.) 7. 5 Explain the tasks involved in editing and proofreading 7. 6 Describe the process of handling incoming and outgoing mail...

Ngày tải lên: 09/11/2016, 16:14

... 8- 2 Learning Outcomes 8. 1 Give examples of vital, incidental, and periodic supplies used in a typical medical office 8. 2 Describe how to store administrative and clinical supplies 8. 3 Implement ... ed 8- 5 Organizing Medical Office Supplies • Responsibilities for managing an office – Purchasing supplies – Maintaining supplies – Taking inventory of equipment a...

Ngày tải lên: 09/11/2016, 16:14

... patient record – Name and address  – Current complaint – Insurance coverage and person responsible for payment – Health-care needs – Occupation – Medical treatment plan – Medical history – Response ... the charts properly – Registration form – Medical history – – Exam results, lab and other tests – Records from other physicians a...

Ngày tải lên: 09/11/2016, 16:14

... such as – Immunizations – Employee health records – Medical office financial records • Criteria from – – – – IRS – financial records AMA, American Hospital Association HIPAA law Federal and state ... Management of patient records – Vital to patient care and smooth operation of medical office – Paper-based medical records – Electronic Health Re...

Ngày tải lên: 09/11/2016, 16:15

... Calls handled by the medical assistant – Appointments – Billing inquiries – Insurance questions – Diagnostic reports (lab and x-ray) – General administrative questions – Reports from hospitals and ... must be professionally and effectively handled • Telephone etiquette – Common courtesy – Proper pronunciation, tone, and enunciation • How to handle d...

Ngày tải lên: 09/11/2016, 16:15

... Com panies, Inc A ll rights reserv e d 12- 9 Determining Standard Procedure Times (cont.) 5-10 3 0–6 0 10-20 30 1 5–2 0 30 or > 15-20 1 0–2 0 15-30 15 5–1 0 1 5–3 0 15 30 30 or > 30-60 © 2011 The McGraw ... should bring it with him © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 12- 32 Scheduling Outside Appointments • Common outside appointments include – –...

Ngày tải lên: 09/11/2016, 16:15

... reserv ed 13- 10 Furniture • Seating – Firm, comfortable, safe, and easy to get in and out of – Washable, fireproof fabric – Should contrast with the carpet color • Prevent accidental falls – Sufficient ... practice – Billing practices – Insurance processing practices • Medical Information – brochures and pamphlets – Read and validate accuracy befo...

Ngày tải lên: 09/11/2016, 16:15

... – Encourage and teach health habits and behaviors • Medical assistants – Recognize and overcome roadblocks to education – Become comfortable with teaching – Lead others to their highest level ... Safety tips to prevent injuries – At home – At work – At play • Proper use of medications – Do not change dosage – Do not mix medications – Report un...

Ngày tải lên: 09/11/2016, 16:15

... ICD-9-CM – ICD-10-CM – over 68,000 diagnostic codes – ICD-10-PCS – 87,000 procedure codes • Features – Combination codes – Codes for laterality – Expanded codes capture more detail – Flexibility and ... officer and committee who also: – Audit and monitor compliance – Develop written policies and procedures that are consistent with regulation...

Ngày tải lên: 09/11/2016, 17:07