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Factors influencing customer loyalty a case study of internet users in ho chi minh city

TITLE: RESEARCH ON FACTORS INFLUENCING CUSTOMER SATISFACTION – A CASE STUDY OF DANAPHA PHARMACEUTICAL COMPANY, VIETNAM

TITLE: RESEARCH ON FACTORS INFLUENCING CUSTOMER SATISFACTION – A CASE STUDY OF DANAPHA PHARMACEUTICAL COMPANY, VIETNAM

... nationwide, each branch take care a lot of agencies and pharmacies in many provinces around it  Beside Vietnam market, Danapha also developed abroad market such as Russia, Ukraine, Cambodia, ... the key factors which influence customer satisfaction in pharmaceutical service -a case study at Danapha pharmaceutical company  This study also provide to company some suggestions to meet customers’ ... define research model, data collection method Interpretation of data Result & discussion Implications and limitations Literature review Literature review Customer satisfaction   Customer satisfaction...
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KEY FACTORS AFFECTING CONSUMER PURCHASE INTENTION A STUDY OF SAFE VEGETABLE IN HO CHI MINH CITY, VIETNAM

KEY FACTORS AFFECTING CONSUMER PURCHASE INTENTION A STUDY OF SAFE VEGETABLE IN HO CHI MINH CITY, VIETNAM

... Safe vegetable is cheap 3.2.3 Measurement scale for safe vegetable s appearance Safe vegetable s appearance (briefly called appearance) measures how consumers think about appearance of safe vegetable ... for safe vegetable The research questions are following: • What are the key factors affecting consumer purchase intention for safe vegetable in Ho Chi Minh? • And how they impact on consumer purchase ... in Ho Chi Minh City, Vietnam also conducted by Andrew says that consumers have intention to purchase safe vegetable; however, consumption of safe vegetable is only 5% of consumer s total vegetable...
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FACTORS AFFECTING BEHAVIORAL INTENTIONS TOWARD MOBILE BANKING USAGE A STUDY OF BANKING CUSTOMERS IN HO CHI MINH CITY

FACTORS AFFECTING BEHAVIORAL INTENTIONS TOWARD MOBILE BANKING USAGE A STUDY OF BANKING CUSTOMERS IN HO CHI MINH CITY

... statement was defined to take a closed look at using mobile banking in Viet Nam In order to narrow down the topic area, the scope of research examined the mobile banking in Ho Chi Minh City Finally, ... electronic banking (e -banking) Mobile banking provides personalized, anytime - anywhere banking services thus making it the future of banking In the last several years, several commercial banks in Vietnam ... via internet banking Value of payment transactions of business 27.120.937 customer via internet banking The number of payment transactions individual 1.056.905 customers via internet banking Value...
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Exploring the factors affecting purchase intention of smartphone a study of office workers in ho chi minh city, vietnam

Exploring the factors affecting purchase intention of smartphone a study of office workers in ho chi minh city, vietnam

... the above reasons, I have chosen the topic: EXPLORING THE FACTORS AFFECTING PURCHASE INTENTION OF SMARTPHONE: A STUDY OF OFFICE WORKERS IN HOCHIMINH CITY, VIETNAM The study is to clarify the factors ... EXPLORING THE FACTORS AFFECTING PURCHASE INTENTION OF SMARTPHONE: A STUDY OF OFFICE WORKERS IN HOCHIMINH CITY, VIETNAM In Partial Fulfillment of the Requirements of the Degree of MASTER OF ... complicated The study aim to explore the factors affecting Purchase Intention of smartphone among the office workers in Hochiminh City The initial factors include: Price, Brand, Relative Advantage,...
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Exploring the factors affecting purchase intention of smartphones a study of office workers in ho chi minh city

Exploring the factors affecting purchase intention of smartphones a study of office workers in ho chi minh city

... AFFECTING PURCHASE INTENTION OF SMARTPHONES: A STUDY OF OFFICE WORKERS IN HO CHI MINH CITY 1.3 Research question What factors significantly affecting smartphone purchase intention of office workers ... a smartphone of users is varied by a great number of diverse factors The main aim of this study is to explore the factors affecting purchase intention of smartphones of office workers in Ho Chi ... International University - Vietnam National University HCMC EXPLORING THE FACTORS AFFECTING PURCHASE INTENTION OF SMARTPHONES: A STUDY OF OFFICE WORKERS IN HO CHI MINH CITY In Partial Fulfillment...
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Internal market orientation and customer oriented behavior a study of banking industry in ho chi minh city

Internal market orientation and customer oriented behavior a study of banking industry in ho chi minh city

... Orientation and Customer- Oriented Behavior: A Study of the Banking Industry in Ho Chi Minh City overall understanding of the concept of market orientation in banking in particular and the service industry ... Sivadas, & Internal Market Orientation and Customer- Oriented Behavior: A Study of the Banking Industry in Ho Chi Minh City 10 Garbarino, 2008) Our conceptualization of customer- oriented behavior ... such as: SeABank, Kien Long Bank, SCB Bank, EximBank, and Vietcombank All Internal Market Orientation and Customer- Oriented Behavior: A Study of the Banking Industry in Ho Chi Minh City 25 branches...
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Factors influencing job satisfaction of employees a case study of joint stock commercial bank for foreign trade of viet nam in ho chi minh city

Factors influencing job satisfaction of employees a case study of joint stock commercial bank for foreign trade of viet nam in ho chi minh city

... Case Study of Joint Stock Commercial Bank for Foreign Trade of Vietnam in Ho Chi Minh City was conducted The main focus of this study was to assess the job satisfaction of bank employees in the ... organization politics on job satisfaction of employees working in Joint Stock Commercial Bank for Foreign Trade of Vietnam (VCB) in Ho Chi Minh City Data was collected through the use of standardized ... Background of VCB Joint Stock Commercial Bank for Foreign Trade of Vietnam, formerly known as Bank for Foreign trade of Vietnam, was established on 01/04/1963 from the Foreign Exchange Bureau...
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Consumer attitude toward the use of e commerce in ho chi minh city a case study of thegioididong com

Consumer attitude toward the use of e commerce in ho chi minh city a case study of thegioididong com

... CONSUMER ATTITUDE TOWARDS THE USE OF E- COMMERCE IN HO CHI MINH CITY: A CASE STUDY OF THEGIOIDIDONG. COM In Partial Fulfillment of the Requirements of the Degree of MASTER OF BUSINESS ADMINISTRATION ... Consumer attitude and Perceived benefit, perceived ease of use, perceived quality of service was positive and significant because the significance value of perceived benefit, perceived ease of use, ... testing reliability, there are no item deleted, so sixteenth remain items are in used to the Component matrix for Independent variables, they are gathered by three components as table above They...
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Empirical study of job satisfaction and employee loyalty case of commercial banks in ho chi minh city

Empirical study of job satisfaction and employee loyalty case of commercial banks in ho chi minh city

... that influence job satisfaction in commercial banks in Ho Chi Minh City? - What are the impact level of these factors on job satisfaction of employees in commercial banks in Ho Chi Minh City? ... on those researches, this study focuses on investigating determinants of job satisfaction in commercial banks in Ho Chi Minh City in Vietnam to find out the impact of these factors on job satisfaction ... What is the influence of job satisfaction on employee loyalty in commercial banks in Ho Chi Minh City? - Is there any difference in job satisfaction and employee loyalty between genders and bank...
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The effects of capital structure on firm performance and firm transparency  a study of firms listed in ho chi minh stock exchange (hose)

The effects of capital structure on firm performance and firm transparency a study of firms listed in ho chi minh stock exchange (hose)

... EFFECTS OF CAPITAL STRUCTURE ON FIRM PERFORMANCE AND FIRM TRANSPARENCY: A STUDY OF VIETNAMESE ON- GOING FIRMS LISTED IN HO CHI MINH STOCK EXCHANGE (HOSE) In Partial Fulfillment of the Requirements ... financial transparency index and firm performance? Research Objectives Generally, this thesis is an empirical study of effects of capital structure on firm value of on- going firms (financial firms ... on- going firms capital listed in HOSE and the relationship between capital structure and firm performance - 11 - - To examine the relationship between firm s capital structure and firm s financial...
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English Learning Motivation and Achievement of Police Students in Ho Chi Minh City from a Sociocultural Perspective

English Learning Motivation and Achievement of Police Students in Ho Chi Minh City from a Sociocultural Perspective

... process Apart from mastering new information about and knowledge of the language, social factors and personality traits are also important factors in L2 learning A second language is a) a communication ... Clement’s approach as a basis [5], and also inspired by Crookes and Schmidt’s approach of examining motivation at various conceptual levels [6], as well as other L2 motivation literature and research ... with English class and teacher's role Learning situational components and expectation Anxiety Group cohesion Motivational orientation Attitudes towards English learning Unstandardized Standardized...
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English Learning Motivation and Achievement of Police Students in Ho Chi Minh City from a Sociocultural Perspective

English Learning Motivation and Achievement of Police Students in Ho Chi Minh City from a Sociocultural Perspective

... process Apart from mastering new information about and knowledge of the language, social factors and personality traits are also important factors in L2 learning A second language is a) a communication ... from mastering new information about and knowledge of the language, social factors and personality traits are also important factors in L2 learning A second language is a) a communication coding ... with English class and teacher's role Learning situational components and expectation Anxiety Group cohesion Motivational orientation Attitudes towards English learning Unstandardized Standardized...
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Doctor of philosophy thesis state manamgement in diversification of credit activities of commercial banks in ho chi minh city to the year of 2020

Doctor of philosophy thesis state manamgement in diversification of credit activities of commercial banks in ho chi minh city to the year of 2020

... selected the topic "State management in diversification of credit activities of commercial banks in Ho Chi Minh City to the year of 2020" for the subject of the thesis research The situation of related ... the commercial banks and to identify factors affecting the results of state manangement in diversification of credit activity of the commercial banks in HCM City to the year 2020; and (iii) To ... Management The national library, Hanoi FOREWORD Motivation of the Study Credit activity of the banks in general and of the join stock banks in the area of Ho Chi Minh City (HCMC) in particular...
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Effect of poverty on the relationship between personal exposures and ambient concentrations of air pollutants in ho chi minh city

Effect of poverty on the relationship between personal exposures and ambient concentrations of air pollutants in ho chi minh city

... MANUSCRIPT Effect of Poverty on the Relationship between Personal Exposures and Ambient Concentrations of air pollutants in Ho Chi Minh City RI PT Sumi Mehta1, Hind Sbihi2, Tuan Nguyen Dinh3, Dan ... different 315 effect on the personal level of PM2.5 absorbance compared with the personal levels of NO2 For the latter, 316 being in the rainy season increased the personal concentration of NO2 by ... concentrations of multiple air pollutants amongst different socioeconomic segments of the population of Ho Chi Minh City, Vietnam Using repeated (N=9) measures personal exposure monitoring and determinants...
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Evaluating the retail service quality of cellphone supermarkets in ho chi minh city

Evaluating the retail service quality of cellphone supermarkets in ho chi minh city

... employees The cell phone supermarkets will retain their positions in the retail market by improving their retail service quality The level of the retail service quality of cell phone supermarkets in ... author decides to choose the topic of the study as follows: Evaluating retail service quality of cell phone supermarkets in Ho Chi Minh City LE KHAC THINH – K15A Page 11 1.2 Significance of the ... reliability, personal interaction, problem solving and policy in cell phone supermarkets in Ho Chi Minh City (HCMC), and evaluate the level of retail service quality of cell phone supermarkets in HCMC With...
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