... final step of, 108 109 long-list development step of, 101 102 proposal-evaluation step of, 105 106 qualifications-establishment step of, 99 101 RFI step of, 102 103 RFP step of, 103 105 short-list ... phenomenon, 7–9 types of, 20 and venture capital, Business skills, 155 Business specialization, 18–20 Business- to -business (B2B), 18–19 Business- to-consumer (B2C), 18 Business transformation outsourcing ... 210 FTC (U.S Federal Trade Commission), 198 Full backup, 182, 183 Functions, 56 Future potential for BPO, 209–221 and education, 217–218 and global business environment, 210 211 and global economics, ...