... Diagnosing Opinion-seeking Evaluating Decision-making Individual maintenance roles Goal-setting Feedback Recognition Counselling Training Group maintenance roles Encouraging Peace-keeping Clarifying ... networking, rapport-building, influencing, negotiating, conflict resolution, listening, counselling, coaching and communicating assertively Decision-making and problem-solving skills, including seeing ... proposing, supporting, blocking) in the areas of task performance and team maintenance A team develops in stages: forming, storming, norming, performing (Tuckman) and dorming or mourning/adjourning...