Factors impacting on customers satisfaction in express courier service a case study of ems service in HCMC

... presented in below tables variable Dimension name Factor loading IIA Investment in asset 0.550 INC International and national coverage 0.814 BSO Breadth of service offering 0.869 IOS Integration of service ... methods: a data collector’s field guide Family Health International 24 Martin-Consuegra, D., Molina, A and Esteban, A (2007) An Integrated Model of Price, Satisfact...

Ngày tải lên: 10/12/2015, 00:10

... nationwide, each branch take care a lot of agencies and pharmacies in many provinces around it  Beside Vietnam market, Danapha also developed abroad market such as Russia, Ukraine, Cambodia, ... the key factors which influence customer satisfaction in pharmaceutical service -a case study at Danapha pharmaceutical company  This study also provide to company some su...

Ngày tải lên: 18/04/2014, 16:24

... IMPACT OF INTERNET BANKING SERVICE ON CUSTOMER SATISFATION IN VIETCOMBANK A CASE STUDY OF VIETCOMBANK BINH TAY BRANCH In Partial Fulfillment of the Requirements of the Degree of MASTER OF ... focusing on the impact of internet banking service quality on customer satisfaction with a case study of Joint Stock Commercial Bank for...

Ngày tải lên: 23/10/2015, 15:38

... Bai Giai C4 C4 Bai Giai C2 C2 C2 C2 a t a t a t a t a t a t a t ba t a Cat Cai Vieng marshland 2,303,001 Cai Vieng marshland C3 C3 C2 C2 Hai village a a k a k a k ark a k a a k a k a p al p al ... benefit-cost analysis According to proposed landscape ecological planning based on dividing into functional subdivisions, for the restored mangrove fore...

Ngày tải lên: 14/03/2014, 15:20

... 2006, Vietnam Airlines officially became the member of International Air Transport Association and affirmed the quality of service bearing its international standard On 10/6/2010, Vietnam Airlines ... different as well as the customer expectations and satisfaction will be different The dual nature of service quality can affect its understanding and management A...

Ngày tải lên: 05/07/2014, 10:08

... case study at Buon Ma Thuot High School in Dac Lac" The aims of the study This study is intended to: find out teachers' and students' opinions about pre -listening activities; find out which pre -listening ... situation at Buon Ma Thuot school This study was conducted at Buon Ma Thuot High School which was established 55 years ago Si...

Ngày tải lên: 28/03/2015, 10:09

... Best Customer Oriented Bank by popular magazines like Vietnam Economics Times, The Asian Banker and Finance Asia, ANZ has no official research on customer s satisfaction on its services, what ... OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS- HOCHIMINH CITY Phung Nguyen Thuc Khue DETERMINANTS OF CUSTOMER SATISFACTION ON MORTGAGE SERVICE: A CASE STUDY OF...

Ngày tải lên: 26/05/2015, 08:32

... organizations Based on contextual analyses of these three case companies, the possible impact of e -market adoption on the organizations’ practices and on the fitness of the organizations in their ... address the adoption problems of an electronic market in China The provider of this electronic market is ChinaMarket, a company incorporated b...

Ngày tải lên: 08/11/2015, 17:24

... increase the competitive advantage of the fast food restaurant The basic attribute of a fast food restaurant are also important for a fast food restaurant to excel because the strength of a brand ... qualities, brand loyalty, brand awareness, brand association and other propriety assets According to him, Brand loyalty has to with the level of...

Ngày tải lên: 24/09/2012, 17:19

... not easy to create and maintain a strong brand To understand more how a company builds and manages its brand to get the full benefit from that, a study into the case of LiOA brand at Nhat Linh ... and manages its brand to get the full benefit from it, a study into the case of the LiOA brand at Nhat Linh Co., Ltd., an auto voltage sta...

Ngày tải lên: 13/04/2013, 10:29

... managers and other officials in Son Thuy Company Interviewing the information of company s history, company s performance, company s organization and function of departments (operating, managers, ... according to all the designs of products that Son Thuy learn from Thailand, Malaysia, and Singapore Son Thuy and Xuan Hoa are ranked as the manufacturers who are quick ad...

Ngày tải lên: 13/04/2013, 21:58

... research study aims at developing a competitive strategy for jacket category at the Thanglong Garment Company (Thaloga) in Vietnamese market Like other companies in the textile and garment industry, ... xxviii CHAPTER INTERNAL ANALYSIS 4.1 Company profile Thanglong Garment Company (Thaloga) is a state owned company belonging to Vietnam Textile and Garmen...

Ngày tải lên: 23/04/2013, 10:29

... options Educational intervention on water and sanitation: 199 5-1 997 The educational intervention on water and sanitation was conducted in Bauniabad and selected poor settlements in rural area of Dhaka ... using pit latrines and hand pumps which were installed at the beginning of the establishment of Bauniabad area The main activities included; (i) a baseli...

Ngày tải lên: 05/09/2013, 09:08

... paper called An analysis of nouns formed by suffixes in the texts in the textbook Solutions- pre- intermediate” There are two survey questionnaires and the following are the analysis reports a/ ... morpheme may be defined as the minimal linguistics sign, a grammatical unit that is an arbitrary union of a sound and a meaning and that cannot be further...

Ngày tải lên: 14/12/2013, 16:45

... report the spectrum of the graph’s Laplacian matrix rather than the adjacency matrix It is increasingly popular these days to analyze the spectral properties of the graph’s Laplacian matrix However, ... process of dividing the entire range of a variable into smaller intervals and counting the number of observations within each bin or interval In fixed binning, all...

Ngày tải lên: 22/02/2014, 02:20