12 principles for responding to negative comments in social media
12 principles for responding to negative comments in social media
... Online issues management principles • Actively listen for turbulence • Think laterally and connect the dots • Assume guilty until proved innocent • Everyone is a gatekeeper ... Language is no barrier • Focus on your own channels 12 online response principles • Move fast • Be accurate • Be flexible • Be open • Be sincere • Be human • • • • • • Be focused Follow-up Add ... Open #5 Be Sincere #6 Be Human #7 Be Focused #8 Follow-up #9 Add Value #10 Take Control #11 Avoid Fights #12 Don’t Censor Next steps • Start tracking online conversations • Develop Online Response...
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12 Principles for Responding to Negative Online Comments
... ereafter reg ularly Appear an xious to h elp, as opposed to desperate to please Backin g yourself in to a rh etorical corn er can prove awkward wh en you h ave to extricate yourself publicly Be ... price of en try to th e social web, an d th at deletin g or deman din g ch an g es to n eg ative posts can provide detractors with a powerful rh etorical weapon Rath er, always try to main tain ... secretive Accordin g to NM In cite (pdf), users of Facebook pag es expect to be respon ded to with in 24 h ours an d Twitter users with in h ours In social media, it often pays more to be quick th...
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How to respond to negative situations using social media
... reserved Globalisation Digitisation Tribalism Activism • • • • Customers Civil groups Competitors Employees CPC& Types of negative situations CRISIS PROBLEM ISSUE - SEVERITY + INCIDENT © 2015 CPC ... defamation • Smoking guns © 2015 CPC & Associates Ltd All rights reserved CPC& The role of social media Role of social media IGNITE © 2015 CPC & Associates Ltd All rights reserved AMPLIFY SUSTAIN CPC& ... Associates Ltd All rights reserved INCIDENT-LED CPC& New Achilles Heels • Reviews & customer service • Marketing & social media programs • Inappropriate employee behavior/comments • Whistleblowing • Confidential/proprietary...
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Báo cáo khoa học: "RESPONDING TO USER QUERIES IN A COLLABORATIVE ENVIRONMENT*" docx
... Rhonda Eller and Sandra Carberry A meta-rule approach to flexible plan recognition in dialogue User Modeling with a variable This variable may be instantiated by the and User- Adapted lnteraction, ... for each pair of actions, the evaluator checks against its recipe library to determine if their parent-child relationship holds The evaluator also checks whether each additional action is feasible ... artificial language In Workshop Notes: Correct-Plan only addressed cases in which an agent adds AAAI-92 Cooperation Among Heterogeneous Intelligent a repair step to a pre-existing plan that does...
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General Principles for Approaches to the Facial Skeleton - part 3 pdf
... deep into the lateral orbit allows retraction of these tissues to expose the frontozygomatic suture Figure 30 Dissection to the level of the frontozygomatic suture The tissues superficial to the ... method to pass this suture is to identify the superior limb of the canthal tendon first with small, toothed forceps placed into the incision The forceps are passe along the medial side of the lateral ... (see Fig 3- 3 ) These should be placed stright through the eyelid, from palpebral conjunctiva to skin, approximately to mm below the lid margin to ensure that the tarsal plate is included in the suture...
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General Principles for Approaches to the Facial Skeleton - part 4 doc
... Figure 6 -4 Branches of the facial nerve The distance from the anterior concavity of the external auditory canal to the crossing of the zygomatic arch (arrow) by the temporal branch varies from to ... of Facial Nerve The temporal branches of the facial nerve are often called the frontal branches when they reach the supraciliary region The nerves provide motor innervation to the frontalis, the ... 10 to 15 mm above the upper eyelid margin The levator muscle usually becomes aponeurotic at the equator of the globe in the superior orbit The aponeurosis courses anteriorly to insert onto the...
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General Principles for Approaches to the Facial Skeleton - part 5 pot
... continues to the supraorbital rims Figure 6-1 3 Incision of periosteum across the forehead from one superior temporal line to the other The tension through periosteum should be to cm superior to the ... locations for realignment of the flap during closure The initial incision extends from one superior temporal line to the other, to the depth of the pericranium (see inset) The dissection will be in the ... inferior to the bundle, the bundle can be gently removed from the bony bridge along the supraorbital rim to release the bundle (Fig 6-1 7) Figure 6-1 7 Technique of removing bone inferior to the supraorbital...
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General Principles for Approaches to the Facial Skeleton - part 6 pot
... tightened to examine the effect of the medial pull of the alar bases on the nose (Fig 7-7 ) Another method is to evert the tissue into the incision area by pressing the thumb or finger into the alar facial ... the midfacial skeleton, from the zygomatic arch to the infraorbital rim to the frontal process of the maxilla The greatest advantage of the approach is the hidden intraoral scar that result The ... TRANSORAL APPROACHES TO THE FACIAL SKELETON The midfacial and mandibular skeleton can be readily exposed through incisions placed inside the oral cavity The approaches are rapid and safe and the exposure...
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General Principles for Approaches to the Facial Skeleton - part 8 ppsx
... retractor, sigmoid notch retractor)(Figs 1 0-1 0 to 1 0-1 2) Figure 1 0-9 Subperiosteal dissection of the masseter muscle The periosteal elevator is used to strip the muscle fibers from the top to the ... inferior to the lowest part of the bony external auditory meatus (Fig 1 0-1 ) The average distance from the lowest point on the external bony auditory meatus to the bifurcation of the facial nerve ... laterally into the substance of the parotid gland The length of the facial nerve trunk that is visible to the surgeon is about 1,3 cm It divides into the temporofacial and cervicofacial divisions...
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General Principles for Approaches to the Facial Skeleton - part 9 docx
... before injection of a vasoconstrictor The incision begins approximately 1,5 to cm superior to the zygomatic arch just posterior to the anterior extent of the hairline (Fig 1 1-2 ) The incision then ... through the deep fascia of the neck at the middle of the posterior border of the sternocleidomastoid muscle It crosses the sternocleidomastoid muscle at a 45o angle toward the angle of the mandible, ... throughout the surgical procedure When the rhytidectomy approach to the mandible ramus/angle is used, the structures that should be visible in the field include the corner of the eye, the corner of the...
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General Principles for Approaches to the Facial Skeleton - part 10 pps
... Failure to develop the flap close to the cartilaginous external auditory canal increases the risk of damage to these structures Below the zygomatic arch, dissection proceeds bluntly adjacent to the ... Dissection above the zygomatic arch to the level of the superficial layer of the temporalis fascia Dissection below the zygomatic arch along the external auditory meatus to the same depth 171 ... arch, freeing the periosteum from its lateral surface The periosteal elevator can then be used to continue bluntly dissecting inferiorly with the black-and-forth motion, taking care not to dissect...
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Báo cáo khoa học: " Decreased duration of mechanical ventilation when comparing analgesia-based sedation using remifentanil with standard hypnotic-based sedation for up to 10 days in intensive care unit patients: a randomised trial [ISRCTN47583497]" pps
... well tolerated when used for up to 10 days in critically ill patients requiring mechanical ventilation and has a safety profile similar to that observed for hypnotic-based sedation Competing interests ... Komnos A, Soukup J, Speelberg B, Kirkham AJT: Safety and efficacy of analgesiabased sedation using remifentanil versus standard hypnoticbased regimens in intensive care unit patients with brain injuries: ... of remifentanil- based analgesia and sedation significantly reduced the duration of mechanical ventilation • Weaning patients from mechanical ventilation can be achieved significantly faster with...
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