12 principles for responding to negative comments in social media

... Online issues management principles • Actively listen for turbulence • Think laterally and connect the dots • Assume guilty until proved innocent • Everyone is a gatekeeper ... Language is no barrier • Focus on your own channels 12 online response principles • Move fast • Be accurate • Be flexible • Be open • Be sincere • Be human • • • • • • Be focused Follow-up Add ... Open #5 Be Si...

Ngày tải lên: 30/11/2015, 10:38

... ereafter reg ularly Appear an xious to h elp, as opposed to desperate to please Backin g yourself in to a rh etorical corn er can prove awkward wh en you h ave to extricate yourself publicly Be ... price of en try to th e social web, an d th at deletin g or deman din g ch an g es to n eg ative posts can provide detractors with a powerful rh etorical weapon Rath er, always try t...

Ngày tải lên: 09/02/2014, 20:13

... reserved Globalisation Digitisation Tribalism Activism • • • • Customers Civil groups Competitors Employees CPC& Types of negative situations CRISIS PROBLEM ISSUE - SEVERITY + INCIDENT © 2015 CPC ... defamation • Smoking guns © 2015 CPC & Associates Ltd All rights reserved CPC& The role of social media Role of social media IGNITE © 2015 CPC & Associates Ltd All rights reserved AMP...

Ngày tải lên: 30/11/2015, 10:41

Ngày tải lên: 23/03/2014, 12:20

... Rhonda Eller and Sandra Carberry A meta-rule approach to flexible plan recognition in dialogue User Modeling with a variable This variable may be instantiated by the and User- Adapted lnteraction, ... for each pair of actions, the evaluator checks against its recipe library to determine if their parent-child relationship holds The evaluator also checks whether each additional act...

Ngày tải lên: 31/03/2014, 06:20

... deep into the lateral orbit allows retraction of these tissues to expose the frontozygomatic suture Figure 30 Dissection to the level of the frontozygomatic suture The tissues superficial to the ... method to pass this suture is to identify the superior limb of the canthal tendon first with small, toothed forceps placed into the incision The forceps are passe al...

Ngày tải lên: 11/08/2014, 13:20

... Figure 6 -4 Branches of the facial nerve The distance from the anterior concavity of the external auditory canal to the crossing of the zygomatic arch (arrow) by the temporal branch varies from to ... of Facial Nerve The temporal branches of the facial nerve are often called the frontal branches when they reach the supraciliary region The nerves provide moto...

Ngày tải lên: 11/08/2014, 13:20

... continues to the supraorbital rims Figure 6-1 3 Incision of periosteum across the forehead from one superior temporal line to the other The tension through periosteum should be to cm superior to the ... locations for realignment of the flap during closure The initial incision extends from one superior temporal line to the other, to the depth of the pericran...

Ngày tải lên: 11/08/2014, 13:20

... tightened to examine the effect of the medial pull of the alar bases on the nose (Fig 7-7 ) Another method is to evert the tissue into the incision area by pressing the thumb or finger into the alar facial ... the midfacial skeleton, from the zygomatic arch to the infraorbital rim to the frontal process of the maxilla The greatest advantage of the ap...

Ngày tải lên: 11/08/2014, 13:20

... retractor, sigmoid notch retractor)(Figs 1 0-1 0 to 1 0-1 2) Figure 1 0-9 Subperiosteal dissection of the masseter muscle The periosteal elevator is used to strip the muscle fibers from the top to the ... inferior to the lowest part of the bony external auditory meatus (Fig 1 0-1 ) The average distance from the lowest point on the external bony auditory m...

Ngày tải lên: 11/08/2014, 13:20

... before injection of a vasoconstrictor The incision begins approximately 1,5 to cm superior to the zygomatic arch just posterior to the anterior extent of the hairline (Fig 1 1-2 ) The incision then ... through the deep fascia of the neck at the middle of the posterior border of the sternocleidomastoid muscle It crosses the sternocleidomastoid muscle at a 45o angl...

Ngày tải lên: 11/08/2014, 13:20

... Failure to develop the flap close to the cartilaginous external auditory canal increases the risk of damage to these structures Below the zygomatic arch, dissection proceeds bluntly adjacent to the ... Dissection above the zygomatic arch to the level of the superficial layer of the temporalis fascia Dissection below the zygomatic arch along the external auditor...

Ngày tải lên: 11/08/2014, 13:20

... well tolerated when used for up to 10 days in critically ill patients requiring mechanical ventilation and has a safety profile similar to that observed for hypnotic-based sedation Competing interests ... Komnos A, Soukup J, Speelberg B, Kirkham AJT: Safety and efficacy of analgesiabased sedation using remifentanil versus standard hypnoticbased regimens...

Ngày tải lên: 12/08/2014, 22:21