... article as: Eccles et al.: Instrument development, data collection, and characteristics of practices, staff, and measures in the Improving Quality of Care in Diabetes (iQuaD) Study Implementation ... the clinical management behaviours of individual clinicians and the organisations they work in In the United Kingdom, patients are managed by the integrated activities of clinical and non-clinical ... research into routine healthcare, thereby improving care for patients; it includes the study of both individual and organisational factors Within implementation science there has been increasing interest...