... Toward that end, several of the methodologies outlined in the previous section are being piloted. The purposes of the pilot studies include: • To test the usability of the nine attributes ... satisfying the customers. o Customer expectations: attributes that are in the mind of the customers, and consist of all parameters of what they, the customers, need, want and think they need ... gathered from the customers to assess their level of satisfaction. There were many discussions of “marketing” as it relates to labor market information. The group embraced the concept of...