english violet restaurant and body
English for Tourism and Hospitality 1
...
Elementary English for Tourism and Hospitality
LESSON 1 – Taking a reservation over the phone
STUDY NOTES
Characters
Leo: ... the time of day and then your name.
For example: Plaza Hotel, good morning. Leo speaking.
b) Say the time of day first, the name of the business and then your name.
For example: Good ... Guest
Jack: Guest
The story
Leo...
English for Tourism and Hospitality 2
... saying that again please?
C: 0003 0078 22 78 3308
3. A: 5 526 4671 98 02 88 92
B: I’m sorry, I didn’t hear you. Was that double eight five two?
A: No, 88 92
4. The Chant
Practise saying ... - Asking for Clarification
Read the following short dialogues out loud.
1. A: 8869 6719 9908 6683
B: Could you repeat that please?
A: 8869 6719 9908 6683
2. A: 0003 0078 22...
English for Tourism and Hospitality 3
... I can do.
Answers: 2. 1) at 2) on 3) in 4) at 5) in 6) on 3. 1) Would you like someone to
help you with your suitcases? 2) Is there anything else I can do? 3) Do you need
any help?
... put you ____ rooms six-eleven and six-twelve.
6. The lifts are down the corridor and ____ your right.
3. Jumbled sentences - Offering help.
Rewrite the sentences with the words in the ......
English for Tourism and Hospitality 4
... 1) There’s (some) tea and coffee in the cupboard
2) There are ten guests in the lobby. 3) There’s a car park at
the rear of the hotel. 3. 1) b 2) d 3) e 4) f 5) a 6) c
4. The Chant
Practise ...
Practise saying this chant out loud.
Is there a kettle?
And are there cups?
Are there cups for tea?
Yes, there’s a kettle
And there are cups
Is that OK?
OK!
...
c. Just a mi...
English for Tourism and Hospitality 5
... restaurant close to here
And may I suggest,
May I suggest
You try a local beer?
Example answers: 2. 1) Yes it will. 2) Yes there is. 3) Yes
we do. 4) Yes we have. 5) Yes we can. 3. 1a) like ... ______________.
4. Have you got any rooms available on the 3
rd
floor?
Yes ______________.
5. Can I have the bill please?
Yes ______________.
3. Vocabulary
Without referring to...
English for Tourism and Hospitality 6
... Fry c with our guests.
4. The Steamed Vegetables are enough for d rather hot.
5 The Beef in Black Bean Sauce is e has mushrooms, tofu and garlic.
3. Language Practice – writing sentences
...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
appetisers boiled coconut chicken
chillies ... interesting
_________________...
English for Tourism and Hospitality 7
...
Elementary English for Tourism and Hospitality
LESSON 7 – In the Restaurant
STUDY NOTES
Characters
Mona: Guest
Jack: Guest
Jean: Waitress
The story
Mona and Jack are dining ... the phone in my room? It’s not working.
A: I’m sorry. I’ll go and fix it now.
A: Is everything alright?
B: There’s no tea and coffee in my room.
A: I apologise. I’ll get...
English for Tourism and Hospitality 8
...
Elementary English for Tourism and Hospitality
LESSON 8 – In the Restaurant
STUDY NOTES
Characters
Mona: Guest
Jack: Guest
Jean: Waitress
The story
Mona and Jack are dining ... have just finished their meals and Jean gives them
the bill. Mona queries an amount on the bill then pays for their meals.
Pronunciation
Below are some models for ‘W...
English for Tourism and Hospitality 9
...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
cab cross find
left major mall
outside
English for Tourism and Hospitality 10
...
Elementary English for Tourism and Hospitality
LESSON 10 – Giving Directions
STUDY NOTES
Characters
Leo: Receptionist
Mona: Guest
Jack: Guest
Joe: Taxi driver
The story
Mona and ... personal questions. For example, questions about age, marital status, income and family may be
too personal for some Australians.
Below are some model questions that ar...
English for Tourism and Hospitality 11
... (formal)
bathers (informal)
cossie (informal)
jeans
pyjamas (formal)
p j’s (informal)
jim jams (informal)
shorts
sunglasses (formal)
sunnies (informal)
shades (informal)
...
Elementary English for Tourism and Hospitality
LESSON 11 – Shopping
STUDY NOTES
Characters
Mona: Guest
Mai: Shop Assistant
The story
Mona is shopping for a s...
English for Tourism and Hospitality 12
...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
better box
cashier credit (card)
feel ... checked your answers,
say the dialogues with a friend.
1 A: That’s $150. How will you be paying for that?
B: _____________, thank you.
A: Of course. Would you like a ___________?
B: Yes please.
English for Tourism and Hospitality 13
...
Elementary English for Tourism and Hospitality
LESSON 13 – The Tour Guide
STUDY NOTES
Characters
Leo: Receptionist
Mona: Guest
Jack: Guest
The story
Mona and Jack want to ... with time. Look at the examples below and check their meaning in your
dictionary.
Present and future Past
Today
Yesterday
Tomorrow
The day before yesterday
In a coup...
English for Tourism and Hospitality 14
... meaning and pronunciation of these words in your dictionary.
allow assure brochures different
explain follow management qualification
spare tourism uniform wear
2. Vocabulary - Hospitality ... helps with enquiries and takes
bookings.
2. A waiter
b. takes guests on a tour and provides them with
information.
3. A receptionist
c. provides advice about holidays and t...
english violet restaurant and body
...
English
1. Listen, write and repeat:
1.cup: chén, tách
2.saucer: đĩa lót chén
3.Oil and vinegar: dầu ăn và mắm
4.Salt and pepper: muối và hạt tiêu
5.dish/
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