... this bit of information wouldn't damage the
Senator, even if it were true.
I walked into the kitchen to check on the turkey chili
and found it just about ready. I sliced some fresh Italian ...
telephone list, which I should have gotten.”
“What did you want with the phone list?”
“Oh, nothing more than the names and phone
numbers of people who might have a connection to future...
... First Law of Usability
DON’T MAKE ME THINK!
Self-evident, obvious and self-explanatory
The user should be able to “get it”
4
Krug’s First Law of Usability is Don’t Make Me Think. If you only have ... Jewelry, I make and sell wire-wrapped stone jewelry.
melinda@hilemanholdings.com
Melinda Hileman
Owner of Hileman Holdings, LLC
22
Things That Make Us Think
6
A lot of things o...
... man
-
aging the emotions of angry customers and the behavior
that is instigated by them becomes crucial.
Whereas most dissatisfied customers generally do not
bother to complain, angry customers exhibit ... THE ACADEMY OF MARKETING SCIENCE FALL 2003Bougie et al. / IMPLICATIONS OF EMOTIONS
Angry Customers Don’t Come Back,
They Get Back: The Experience and
Behavioral Implicat...
... I haven't and I don't have- Khác nhau thế nào?
Giữa I haven't và I don't have thì ca i nào là đúng vì đ i khi nghe
thấy ngươ i ta dùng I don't ... hiểu ta i sao họ la i không
dùng I haven't.
Giữa I haven't và I don't have thì ca i nào là đúng vì đ i khi nghe thấy ngươ i ta dùng I don't...
... to this business and most fail. If you survive your first year, don’t quit
your day job. If you are doing well your second year, don’t quit your day job.” And, on and on
until he finally said, ... almost to the day, and at year five I quit my day
job.
As well as we did in our first five years I soon learned that by quitting my day job I also quit
getting a st...