information technology outsourcing transactions process strategies and contracts 2nd ed phần 5 ppsx

... Property 255 10.03 Developments 256 10.04 Tools 256 ARTICLE 11. PAYMENTS TO VENDOR 256 11.01 Fees 256 11.02 Cost-of-Living Adjustment 256 11.03 Time of Payment 256 11.04 Disputed Amounts 256 11. 05 Permits ... 31.08 REMEDIES CUMULATIVE. No right or remedy herein conferred upon or reserved to either Party is intended to be exclusive of any other right or remedy, and each and ever...

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... well as hardware 53 . Bank of America EDS $4 ,50 0 10 54 . Bank of Ireland Accenture 55 . Bank of Queensland EDS $ 250 10 IT infrastructure and back- office processes 56 . Bank of Scotland IBM $1,000 ... 454 (l) Incentives 454 (m) Staffing 456 (n) Project Management 456 (o) Progress Meetings and Reports 456 (p) Hardware and Software 457 (q) Software and Data Conversion 457...

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... must be reviewed quarterly and adjusted as required annually. 5. 4 PERFORMANCE CREDITS. The vendor is required to describe its approach to defining and calculating performance credits in the event ... meet agreed-upon service levels and other performance measurement standards. Include your approach for calculating performance credits and how these amounts will be paid or credited to...

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... or technology being used. Dedicated vs. shared environments. The vendor may take a different position on the amount of control retained by the customer for dedicated and Halvey.book Page 156 ... or technology being used, if the output is not impacted? The answer, from the customer’s prospective, is that the methodologies and technology being used may impact other costs and efficie...

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... August 9, 20 05 8 :58 AM Appendix 4.4 Information Technology Outsourcing Agreement (Customer Form) 199 INFORMATION TECHNOLOGY SERVICES AGREEMENT by and between [CUSTOMER] and [VENDOR] Dated as of [SPECIFY ... Vendor’s direct and actual costs that would otherwise have been reduced or eliminated if the transition had occurred as scheduled. 1. In the event the Transition Schedul...

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... businesses • Information provided regarding new products and services BUSINESS RELATIONSHIP • Ability to breed confidence based on professionalism and knowledge of industry and business • Understanding ... Fixed-Fee and Rate-Based Pricing. A combination of fixed-fee and rate-based pricing is the most common type of pricing structure. Those services that can be described in detail...

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... India’s Ministry of Information Technology is 55 . See Chapter 11, Global Transactions. Halvey.book Page 4 15 Tuesday, August 9, 20 05 8 :58 AM 412 Ch. 8 Information Privacy and Security Issues Frequently, ... vendor and the cus- 21. GLBA Security rules issued by the Federal Trade Commission. www.ftc.gov/os/2002/ 05/ 67fr3 658 5.pdf. Halvey.book Page 388 Tuesday, August 9, 20...

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... the Halvey.book Page 450 Tuesday, August 9, 20 05 8 :58 AM 10.6 Contract Terms 459 • Will the equipment be leased to or owned by the customer? • Will the software/processes be licensed or owned by the customer? • ... technol- ogies/processes? Will ongoing IT costs be reduced as a result of imple- menting the new technologies/processes. Will any non-IT costs be reduced? Is the cost of the ne...

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... Page 53 3 Tuesday, August 9, 20 05 8 :58 AM 51 1 CHAPTER 12 BUSINESS PROCESS OUTSOURCING 12.1 THE EMERGING MARKET 51 1 12.2 WHAT IS BPO? 51 2 12.3 AREAS TARGETED FOR BPO 51 3 (a) General Categories 51 3 (b) ... Administration 51 3 (c) Asset and Property Management 51 4 (d) Finance 51 4 (e) Human Resources 51 5 (f) Miscellaneous 51 6 (g) Procurement/Logistics 51 6 (h) Call...

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... to: • A fixed amount (agreed upon during contract negotiations) • A fixed formula (agreed upon during contract negotiations) Halvey.book Page 59 5 Tuesday, August 9, 20 05 8 :58 AM 57 8 Ch. 15 Renegotiation ... all tasks requested by Customer that are included in the Transition Services and any projects requested by Cus- tomer for information technology and information technolo...

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