business economics and managerial decision making phần 9 potx

... vendor organizations should adopt and be able to prove compliance with global best practices and Business Risks and Mitigation Strategies 199 EXHIBIT 10.3 Outsourcer and Client Information Security ... practices governing whether and how sensitive information should be guarded vary around the world. Business Risks and Mitigation Strategies 197 ch10_4307.qxd 8/18/04 11:42 AM...

Ngày tải lên: 14/08/2014, 11:21

Ngày tải lên: 14/08/2014, 11:21

... dynamics and effective team performance. At any rate, savvy managers realize that the storming and norming phases are best handled using a hands-off approach as the team develops an identity and operating ... identify, map, and classify core and noncore business processes. 2. To select which, if any, of these processes can be beneficially outsourced. 3. To prepare a model of the...

Ngày tải lên: 14/08/2014, 11:21

... deal with and man- age change, and capability to communicate and work with persons from a range of disciplinary backgrounds. Implementing the decision- making process and developing a business ... time, and the scope and nature of the buyer-vendor relationship must adapt as well. The typical BPO relationship will last four to six years and will involve ongoing negotiations...

Ngày tải lên: 14/08/2014, 11:21

... consequences Identify and Select a BPO Vendor 95 CASE STUDY Informal Vendor Selection Leads to Disaster A large and well-respected company had a vision in the early 199 0s of be- coming one of the leanest and most ... will cut and paste material from another proposal and simply insert it in the current one. Although this practice is understandable and ac- ceptable to an extent,...

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... management plan is to establish and identify roles and role players from each organization—buyer and vendor. These roles and role players will be responsible for project outcomes and ac- countable to the ... cycle of the processes involved and changes in the business cycle. Support of the governance process and personnel by vendor and client management is essential and sho...

Ngày tải lên: 14/08/2014, 11:21

... infor- mation, and knowledge shared between BPO buyer and vendor, the greater will be the potential for insights into overall business processes and strategy. New ideas and ways of operating can and should ... and goals • Mutual respect and understanding • Proactive and intense communication • Integrated systems and processes • Encouraging and participative • Sharing of...

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... facilities, a reception area, security, and employees wearing business attire. • The vendor has employee policy handbooks, and employees understand their rights and responsibilities. • The vendor ... operating phase of the BPO Life Cycle, the buyer and vendor should Infrastructure Considerations and Challenges 1 79 ch 09_ 4307.qxd 8/18/04 11:40 AM Page 1 79 1 89 Take calculated...

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... Corporation,” Harvard Business Review (May/June 199 0), pp. 79 91 . 11. J. Barney, “Firm Resources and Sustained Competitive Advantage,” Journal of Management 17 ( 199 1), pp. 99 –120; K. Conner, “A ... socio-technical phenomenon, 7 9 types of, 20 and venture capital, 6 Business skills, 155 Business specialization, 18–20 Business- to -business (B2B), 18– 19 Business- to-consum...

Ngày tải lên: 14/08/2014, 11:21