business economics and managerial decision making phần 7 pps

... infor- mation, and knowledge shared between BPO buyer and vendor, the greater will be the potential for insights into overall business processes and strategy. New ideas and ways of operating can and should ... and goals • Mutual respect and understanding • Proactive and intense communication • Integrated systems and processes • Encouraging and participative • Sharing of...

Ngày tải lên: 14/08/2014, 11:21

Ngày tải lên: 14/08/2014, 11:21

... of some offshore teams and the failure of the buyer to control the project’s pace and quality. Who Is Using BPO and How? 43 ch02_43 07. qxd 8/18/04 11:34 AM Page 43 ch02_43 07. qxd 8/18/04 11:34 AM ... dynamics and effective team performance. At any rate, savvy managers realize that the storming and norming phases are best handled using a hands-off approach as the team develops an i...

Ngày tải lên: 14/08/2014, 11:21

... external Identify and Manage the Costs of BPO 87 ch04_43 07. qxd 8/18/04 11:36 AM Page 87 the business case, the more likely that actions can swiftly and surely be con- sidered and taken. The findings ... deal with and man- age change, and capability to communicate and work with persons from a range of disciplinary backgrounds. Implementing the decision- making process and...

Ngày tải lên: 14/08/2014, 11:21

... relationship. 5 Identify and Select a BPO Vendor 97 EXHIBIT 5.1 Vendor Selection Team in the Context of BPO Project Teams BPO Steering Team PMT and/ or BPO Champion BAT VST ch05_43 07. qxd 8/18/04 11: 37 AM Page 97 Express ... that a decision will be made and a BPO vendor will be selected within a defined period (usually two weeks) after the telephone Identify and Select a BPO V...

Ngày tải lên: 14/08/2014, 11:21

... discussed and explored, and case examples are provided. 133 ch 07_ 43 07. qxd 8/18/04 11:39 AM Page 133 with access to key intellectual property, and use of confidentially, nondisclo- sure, and noncompete ... particular aspects of the project, and they should have clear reporting channels. Exhibit Managing the BPO Transition 1 37 ch 07_ 43 07. qxd 8/18/04 11:39 AM Page 1 37 Creati...

Ngày tải lên: 14/08/2014, 11:21

... facilities, a reception area, security, and employees wearing business attire. • The vendor has employee policy handbooks, and employees understand their rights and responsibilities. • The vendor ... information via electronic flat file. Infrastructure Considerations and Challenges 177 ch09_43 07. qxd 8/18/04 11:40 AM Page 177 the technical issues that arise should be modeled on t...

Ngày tải lên: 14/08/2014, 11:21

... governing whether and how sensitive information should be guarded vary around the world. Business Risks and Mitigation Strategies 1 97 ch10_43 07. qxd 8/18/04 11:42 AM Page 1 97 There are human resource ... Potential for BPO 2 17 ch11_43 07. qxd 8/18/04 11:43 AM Page 2 17 practices abroad that are proscribed at home. Most BPO vendor companies were founded after the 1 977 Act was pas...

Ngày tải lên: 14/08/2014, 11:21

... 123 Costs, 70 –90 analysis, 73 76 contract-development, 79 –80 financial, 73 –86 operating, 83–86 relationship, 87 88 strategic, 86–88 and TCM, 71 72 transition, 80–83 vendor-selection, 76 79 Cost-plus ... 209–221 and education, 2 17 218 and global business environment, 210–211 and global economics, 213–215 and global workers, 215–2 17 and politics, 212–213 236 Index...

Ngày tải lên: 14/08/2014, 11:21