business economics and managerial decision making phần 1 pps

Ngày tải lên: 14/08/2014, 11:21

... offshore teams and the failure of the buyer to control the project’s pace and quality. Who Is Using BPO and How? 43 ch02_4307.qxd 8 /18 /04 11 :34 AM Page 43 ch02_4307.qxd 8 /18 /04 11 :34 AM Page 44 Given ... pace of work and reviewing the finished product as it is delivered will enable the buyer to stay in control and avoid additional costs and time. 42 BPO OVERVIEW ch02_4307....

Ngày tải lên: 14/08/2014, 11:21

... governance. Compa- 16 2 EXECUTING AN OUTSOURCING PROJECT ch08_4307.qxd 8 /18 /04 11 :40 AM Page 16 2 Who will be receiving my work output, and will he or she be able to un- derstand it? Will I be able ... e-mails, memoranda, company newsletters, and employee portals. Managers should leverage multiple chan- 14 4 EXECUTING AN OUTSOURCING PROJECT ch07_4307.qxd 8 /18 /04 11 :39 AM Page...

Ngày tải lên: 14/08/2014, 11:21

... external Identify and Manage the Costs of BPO 87 ch04_4307.qxd 8 /18 /04 11 :36 AM Page 87 the business case, the more likely that actions can swiftly and surely be con- sidered and taken. The findings ... deal with and man- age change, and capability to communicate and work with persons from a range of disciplinary backgrounds. Implementing the decision- making process and...

Ngày tải lên: 14/08/2014, 11:21

... firms become acquainted, and a pilot project may be imple- mented to test the relationship. Identify and Select a BPO Vendor 11 1 ch05_4307.qxd 8 /18 /04 11 :37 AM Page 11 1 ... from an BPO Contracts 11 3 ch06_4307.qxd 8 /18 /04 11 :38 AM Page 11 3 11 2 Even when laws have been written down, they ought not always to remain unaltered. —Aristotle, author and philosopher I t is ......

Ngày tải lên: 14/08/2014, 11:21

... process. If possible, the client BPO Contracts 11 9 ch06_4307.qxd 8 /18 /04 11 :38 AM Page 11 9 7 .1 highlights some of the issues to consider in making a decision to vest project management responsibility ... (September 12 , 2002), p. 1; Bill Goodwin, “Dispute May Force Employers to Confront TUPE Muddle in Court,” Computer Weekly (September 12 , 2002), p. 18 . ch06_4307.qxd 8 /18...

Ngày tải lên: 14/08/2014, 11:21

... exist there. Under a much more restrictive concept called Business Risks and Mitigation Strategies 19 1 ch10_4307.qxd 8 /18 /04 11 :42 AM Page 19 1 The system architecture designed for the BPO initiative ... capital and other resources to absorb the impact of major strategic decision errors, SME executives and managers must be CHAPTER 10 Business Risks and Mitigation Strateg...

Ngày tải lên: 14/08/2014, 11:21

... breaks out in vendor country < ;1% 50% Mirror backup in U.S. ch10_4307.qxd 8 /18 /04 11 :42 AM Page 19 6 ch 11_ 4307.qxd 8 /18 /04 11 :43 AM Page 208 Customers, suppliers, and others external to the organization ... to expand its domestic market share through the use of low-cost foreign labor. The business, formerly run only by the founder and 216 THE FUTURE OF BPO ch 11_ 4307.qxd...

Ngày tải lên: 14/08/2014, 11:21

... education, 217 – 218 and global business environment, 210 – 211 and global economics, 213 – 215 and global workers, 215 – 217 and politics, 212 – 213 236 Index rm02_4307.qxd 8 /18 /04 11 :47 AM Page 236 11 . Roger ... health information (EPHI), 19 8 Emergent phenomenon, 9 10 Empathy, 55 Employees, 10 8, 11 7 11 8, 14 7 14 8 Employment laws, 11 7, 11 8, 19 1 19 2 Engineer...

Ngày tải lên: 14/08/2014, 11:21