ESSENTIALS of Balanced ScorecardMohan phần 9 pptx

... gives Y(z) = 0.81 592 0.81 59~ z-l - z - 0.0030 19 The pole at 0.0030 19 can be expressed as 0 0030 19 = y5.803 = p’T.s The value of the term nT, is 5.803. 0.8 1 592 0.81 59~ y(z) = z - ... e-5.8o3 (14.48) (14. 49) (14.50) Inverting each of the terms above by inspection gives y(,$,) = y(~.~,~) = 0.81 59 - 0.8159e-“uT.Y = 0.81 59( 1 - e-5.803n) (14.51) Tabl...

Ngày tải lên: 24/07/2014, 07:21

... 1 30 35 40 45 50 55 _ 60 65 70 75 ; Heavy recycle B, 320 240 340 2201 30 35 40 4s 50 55 70 75 Heavy recycle B, i -3 870 860 850 3 840 8 G 830 u” s 820 810 800 I I I I I I I I 30 35 40 45 50 55 60 ... and Control TABLE 5.3 Reactor-column designs FO 40 50 60 Reactor opt D, TR VR 2 ctl TJ FJ AH DR 20 17 I5 126.76 130.63 I 34. 90 43 1.9 593.6 744 . I 0.3233 0. 248 5 0. I980...

Ngày tải lên: 24/07/2014, 07:21

... States of America 10 9876543 21 4239_P-00-FM 3 /11 /04 2:35 PM Page iv ESSENTIALS of Balanced Scorecard Mohan Nair John Wiley & Sons, Inc. 4239_P-00-FM 3 /11 /04 2:35 PM Page iii ESSENTIALS of Balanced ... Implementation 13 1 9 Success Factor Four: Treat Balanced Scorecard as a Project 15 7 10 Success Factor Five: Use Technology as an Enabler 17 1 11 Success Fact...

Ngày tải lên: 14/08/2014, 09:21

... customer of the organization perceive? ã If the organization disappeared, who would miss us? What will they do? 22 ESSENTIALS of Balanced Scorecard 423 9_P- 02. qxd 3/11/04 2: 36 PM Page 22 • It ... Exhibit 2. 2) framed with an organization’s mis- sion, vision, values, and strategic themes form the Balanced Scorecard ar- 20 ESSENTIALS of Balanced Scorecard 423 9_P- 02...

Ngày tải lên: 14/08/2014, 09:21

... fitness of sources. 34 ESSENTIALS of Balanced Scorecard 4 239 _P- 03. qxd 3/ 11/04 2 :35 PM Page 34 change efforts. 10 We had discussed that the true measure of strategy is successful implementation of ... new products ã Number of returns ã Percentage claims ratio (insurance company) 52 ESSENTIALS of Balanced Scorecard 4 239 _P- 03. qxd 3/ 11/04 2 :35 PM Page 52 46...

Ngày tải lên: 14/08/2014, 09:21

... useful information that improves accountability. 6 68 ESSENTIALS of Balanced Scorecard 42 39_P- 04. qxd 3/11/ 04 9:13 AM Page 68 42 39_P- 04. qxd 3/11/ 04 9:13 AM Page 76 Know your enemy ã Understand their ... Operational excel- 64 ESSENTIALS of Balanced Scorecard 42 39_P- 04. qxd 3/11/ 04 9:13 AM Page 64 That would mean we cannot do BSC before we satisfy the conditions...

Ngày tải lên: 14/08/2014, 09:21

... of the audience. Exhibit 6 .5 shows such a paradox. Steve Sharp, chairman of the board of TriQuint Semiconductor, is a good example of an enlightened CEO who recognized the center of gravity of ... for a long time ã Train and develop their people 98 ESSENTIALS of Balanced Scorecard 4239_P-06.qxd 3/11/04 9:13 AM Page 98 84 ESSENTIALS of Balanced Scorecard ã Find the k...

Ngày tải lên: 14/08/2014, 09:21

... of awareness of the new reality and not be imprisoned by the present reality? 1 36 ESSENTIALS of Balanced Scorecard 4239_P-08.qxd 3/11/04 2:35 PM Page 1 36 Success Factor Two: Understand the Balanced Scorecard ... Phases of a BSC Project Four distinct phases of the cycle of a BSC project have emerged through the years (see Exhibit 7.1): 1. Trigger phase 2. Education phase...

Ngày tải lên: 14/08/2014, 09:21

... 153 164 ESSENTIALS of Balanced Scorecard Develop a Detailed Set of Deliverables and Assign Owners to Each Phase of the Project Exhibit 9.5 illustrates sample deliverables in each phase of the ... catch 158 ESSENTIALS of Balanced Scorecard 4239_P-09.qxd 3/11/04 9:12 AM Page 158 • Strive to make the process fun instead of boring, creative in- stead of analytic, accurate...

Ngày tải lên: 14/08/2014, 09:21

... purchase. ã Visit the office of your sales representative and see what the rep’s environment is in the hierarchy of sales. 186 ESSENTIALS of Balanced Scorecard 4239_P-10.qxd 3/11/04 9:11 AM Page 186 Understand ... vendors. Evaluate More Than Software There are few barriers to entry in software.All it takes is an office, soft- ware engineers, and a phone to bring a software compan...

Ngày tải lên: 14/08/2014, 09:21

... with the introduc- tion of Balanced Scorecard methodology. 3 Performance 210 ESSENTIALS of Balanced Scorecard 42 39_ P-12.qxd 3/11/04 9: 10 AM Page 210 198 ESSENTIALS of Balanced Scorecard EXHIBIT ... outlined the characteristics of a good vendor, who probably displays the characteristics of a partner. 192 ESSENTIALS of Balanced Scorecard 42 39_ P-10.qxd 3/11/04...

Ngày tải lên: 14/08/2014, 09:21

... no concept of the competition until the customer perspective is discussed. Starting with competitive BSC will get the cor- 224 ESSENTIALS of Balanced Scorecard 4239_P-13.qxd 3/11/04 9 :10 AM Page ... Press, 2001. Niven, Paul R. Balanced Scorecard, Step-by-Step for Government and Nonprofit Agencies. Hoboken, NJ: John Wiley & Sons, Inc., 2003. ———. Balanced Scorecard, Step-...

Ngày tải lên: 14/08/2014, 09:21

... overhead, much of which is borne by knowledge workers in their daily work. 62 ESSENTIALS of Knowledge Management 64 ESSENTIALS of Knowledge Management In the context of Knowledge Management, ERM ... a particular knowledge worker or group of knowledge workers. In the computerized knowledge economy, where someone 66 ESSENTIALS of Knowledge Management The dep...

Ngày tải lên: 14/08/2014, 09:21

... the knowledge workers. 78 ESSENTIALS of Knowledge Management EXHIBIT 3.8 Knowledge Worker Knowledge Worker Knowledge Worker Knowledge Worker Management knowledge audit to establish the value of ... compression scheme may provide a 10- to 100-fold 98 ESSENTIALS of Knowledge Management 88 ESSENTIALS of Knowledge Management involved in the particular phase of...

Ngày tải lên: 14/08/2014, 09:21

... danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it. —Michelangelo 190 ESSENTIALS of Knowledge Management course, a modicum of luck is always ... the requi- site hardware and software platforms that support KM-specific tools. Of 188 ESSENTIALS of Knowledge Management improvements, contingencies for problem managemen...

Ngày tải lên: 14/08/2014, 09:21