... ReviewsSoftware EscrowBank ReferencesClient BaseCompany ProfileFocusHistoryLocationManagementReferencesReputationViability1 58 ESSENTIALS of Knowledge Managementsavings and profit margins, ... range of activities that fall under the rubric of Knowledge Management, no one company is recognized as a stan-dard worthy of benchmarking by other companies. However, pockets of 164 ESSENTIALS of ... percent.The advantage of the balanced scorecard approach is that, like for-mulating an RFP, a scorecard serves to crystallize management’s expec-tations of vendors, of the CKO, and of the corporate...