ESSENTIALS of Balanced ScorecardMohan phần 8 potx

... purchase. • Visit the office of your sales representative and see what the rep’s environment is in the hierarchy of sales. 186 ESSENTIALS of Balanced Scorecard 4239_P-10.qxd 3/11/04 9:11 AM Page 186 Understand ... vendors. Evaluate More Than Software There are few barriers to entry in software.All it takes is an office, soft- ware engineers, and a phone to bring a software company...

Ngày tải lên: 14/08/2014, 09:21

... pro- duce the finest reports in the history of the company.The project leader 82 ESSENTIALS of Balanced Scorecard 4239_P-05.qxd 3/11/04 9:13 AM Page 82 building the organization and was the basis ... leaders with useful information that improves accountability. 6 68 ESSENTIALS of Balanced Scorecard 4239_P-04.qxd 3/11/04 9:13 AM Page 68 4239_P-04.qxd 3/11/04 9:13 AM Page 76...

Ngày tải lên: 14/08/2014, 09:21

... people are cynical of canned change programs and distrustful of the “change wienies” sent to administer 88 ESSENTIALS of Balanced Scorecard 4239_P-06.qxd 3/11/04 9:13 AM Page 88 to make good decisions ... for a long time • Train and develop their people 98 ESSENTIALS of Balanced Scorecard 4239_P-06.qxd 3/11/04 9:13 AM Page 98 84 ESSENTIALS of Balanced Scorecard • F...

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... DeMatteis Essentials of Payroll Management and Accounting, Steven M. Bragg Essentials of Shared Services, Bryan Bergeron Essentials of Supply Chain Management, Michael Hugos Essentials of Trademarks ... II. Series. HD56.25 .N35 2004 6 58. 4′012—dc22 2003027402 Printed in the United States of America 10 987 654321 4239_P-00-FM 3/11/04 2:35 PM Page iv ESSENTIALS of Balanc...

Ngày tải lên: 14/08/2014, 09:21

... any- 4 ESSENTIALS of Balanced Scorecard Now more than 50 percent of the Fortune 1000 and 40 percent of companies in Europe use a form of the BSC according to Bain & Co. a In addition to this, Balanced ... a4) • (a4, a5, a8) • (a4, a9, a7) where a = key activity like “provide contact management at lowest cost” 8 ESSENTIALS of Balanced Scorecard 4239_P-01.qxd 3/11/04 9...

Ngày tải lên: 14/08/2014, 09:21

... new products • Number of returns • Percentage claims ratio (insurance company) 52 ESSENTIALS of Balanced Scorecard 4239_P-03.qxd 3/11/04 2:35 PM Page 52 46 ESSENTIALS of Balanced Scorecard Criteria ... attrition • Average selling price • Lifetime value of customer 50 ESSENTIALS of Balanced Scorecard 4239_P-03.qxd 3/11/04 2:35 PM Page 50 56 ESSENTIALS of Balanced Sc...

Ngày tải lên: 14/08/2014, 09:21

... sense of awareness of the new reality and not be imprisoned by the present reality? 136 ESSENTIALS of Balanced Scorecard 4239_P- 08. qxd 3/11/04 2:35 PM Page 136 Success Factor Two: Understand the Balanced Scorecard ... Phases of a BSC Project Four distinct phases of the cycle of a BSC project have emerged through the years (see Exhibit 7.1): 1. Trigger phase 2. Education ph...

Ngày tải lên: 14/08/2014, 09:21

... catch 1 58 ESSENTIALS of Balanced Scorecard 4239_P-09.qxd 3/11/04 9:12 AM Page 1 58 • Strive to make the process fun instead of boring, creative in- stead of analytic, accurate instead of precise, ... politically correct in the invi- tation list. 142 ESSENTIALS of Balanced Scorecard 4239_P- 08. qxd 3/11/04 2:35 PM Page 142 150 ESSENTIALS of Balanced Scorecard Model B...

Ngày tải lên: 14/08/2014, 09:21

... with the introduc- tion of Balanced Scorecard methodology. 3 Performance 210 ESSENTIALS of Balanced Scorecard 4239_P-12.qxd 3/11/04 9:10 AM Page 210 1 98 ESSENTIALS of Balanced Scorecard EXHIBIT ... of success. 212 ESSENTIALS of Balanced Scorecard Fighting the Freeloaders Freeloaders are ones who benefit from confusion and enjoy the lack of definition because they l...

Ngày tải lên: 14/08/2014, 09:21

... Reviews Software Escrow Bank References Client Base Company Profile Focus History Location Management References Reputation Viability 1 58 ESSENTIALS of Knowledge Management savings and profit margins, ... range of activities that fall under the rubric of Knowledge Management, no one company is recognized as a stan- dard worthy of benchmarking by other companies. However, pockets...

Ngày tải lên: 14/08/2014, 09:21