ESSENTIALS of Business Process Outsourcing 2005 phần 9 pdf

... collaborative nature of the 192 ESSENTIALS of Business Process Outsourcing 4377_P-06.qxd 1/31/05 12:40 PM Page 192 Making the Buyer–Vendor Connection In addition to the details of software and database ... labor attor- neys as part of the BPO opportunity analysis to determine the likely 199 Business Risks and Mitigation Strategies 4377_P-07.qxd 1/31/05 12: 39 PM Page 199...

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... 1.3 400,000 350,000 300,000 250,000 200,000 150,000 100,000 50,000 197 5 197 9 198 3 198 7 199 1 199 5 199 8 United States Social & behavioral sciences Natural sciences Engineering Comparison of Asian and U.S. Technical Education 400,000 350,000 300,000 250,000 200,000 150,000 100,000 50,000 197 5 ... major part of what gives life to the business innovation called business proc...

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... talent.There is no way to put 12 ESSENTIALS of Business Process Outsourcing 4377_P-01.qxd 1/31/05 12:30 PM Page 12 4, Benjamin Beasley-Murray, Business Process Outsourcing Gains Ground,” Global ... a business today, they have not always been important factors to business managers. Ford was an early adopter of quality management in the United States, 22 ESSENTIALS of...

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... processes. 2 However, in the book The Process Edge, Peter Keen identifies more than 100 processes that he refers to as “the process swamp” (Exhibit 2.4). 3 42 ESSENTIALS of Business Process Outsourcing 4377_P-02.qxd ... consists of “those capabilities that permit the firm to make the 48 ESSENTIALS of Business Process Outsourcing 4377_P-02.qxd 1/31/05 12:31 PM Page 48...

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... Competence of the Cor- poration,” Harvard Business Review (May/June 199 0): 79 91 . 9. J. Barney,“Firm Resources and Sustained Competitive Advan- tage,” Journal of Management 17 ( 199 1): 99 –120; K. ... Harper Busi- ness, 199 3). 3. G.W. Keen, The Process Edge: Creating Value Where it Counts (Cam- bridge, MA: Harvard Business School Press, 199 7). 64 ESSENTIALS of Business...

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... vendor review and selection process for buyers and vendors alike. 98 ESSENTIALS of Business Process Outsourcing 4377_P-04.qxd 1/31/05 12:34 PM Page 98 example, the merger of Hewlett-Packard and Compaq ... become increasingly disoriented amid the chaos of the combined entity. For 90 ESSENTIALS of Business Process Outsourcing 4377_P-03.qxd 1/31/05 12:32 PM Page 90...

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... outsourcing project, but also minimize the risk of failure and eliminate most other points of dissatisfaction. 114 ESSENTIALS of Business Process Outsourcing Rules of Thumb for Effective BPO Contracting David ... record of protecting these rights, BPO buyers who rely on the laws do so at their peril. 11 126 ESSENTIALS of Business Process Outsourcing 4377_P-04.qx...

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... 151 146 ESSENTIALS of Business Process Outsourcing Making Change Work In November 199 9, New York-Presbyterian Hospital (NYPH) announced a seven-year, $228 million information technology (IT) outsourcing ... Roles The transition phase of the BPO Life Cycle is a true turning point.The organization is implementing changes that heretofore had only been 142 ESSENTIALS of Busine...

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... with 160 ESSENTIALS of Business Process Outsourcing Ingredients of a Trusting BPO Relationship • Shared vision and expectations • Consistency of actions • Predictability of responses • Respectful of ... improvements in other business units. Of course, this risk can be mitigated through a deep, 176 ESSENTIALS of Business Process Outsourcing 4377_P-06.qxd 1/31/0...

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... 85 types of, 23–27 Business processes, 42, 43, 50, 52. See also Core competencies Business risk. See Risks Business specialization, 21–23 Business strategy, 35, 49 Business- to -business (B2B), 21–22 Business- to-consumer ... CommunicationsWeek (June 3, 199 6): 40. 222 ESSENTIALS of Business Process Outsourcing 4377_P-07.qxd 1/31/05 12: 39 PM Page 222 negligence. Cause...

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