ESSENTIALS of Business Process Outsourcing 2005 phần 5 ppt

... vendor review and selection process for buyers and vendors alike. 98 ESSENTIALS of Business Process Outsourcing 4377_P-04.qxd 1/31/ 05 12:34 PM Page 98 example, the merger of Hewlett-Packard and Compaq ... not com- pletely qualified to manage the business process under consideration. It 104 ESSENTIALS of Business Process Outsourcing 4377_P-04.qxd 1/31/ 05 12:34 P...

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... become the company’s core competence. 50 ESSENTIALS of Business Process Outsourcing 4377_P-02.qxd 1/31/ 05 12:31 PM Page 50 It also often leads to improved work processes and greater opportunities for ... consists of “those capabilities that permit the firm to make the 48 ESSENTIALS of Business Process Outsourcing 4377_P-02.qxd 1/31/ 05 12:31 PM Page 48 A Three-Tier...

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... The Process Edge: Creating Value Where it Counts (Cam- bridge, MA: Harvard Business School Press, 1997). 64 ESSENTIALS of Business Process Outsourcing 4377_P-02.qxd 1/31/ 05 12:31 PM Page 64 70 ESSENTIALS ... Escalation of Commitment to a Course of Action,” Academy of Management Review (October 1981): 56 9 57 6. 65 Identifying and Selecting the BPO Opportunity 4377_P...

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... of judging the extent of the performance downturn and helping determine if intervention is required. 152 ESSENTIALS of Business Process Outsourcing 4377_P- 05. qxd 1/31/ 05 12: 35 PM Page 152 1 35 Managing ... expenses 150 ESSENTIALS of Business Process Outsourcing 4377_P- 05. qxd 1/31/ 05 12: 35 PM Page 150 others to determine if there has been any unnecessar...

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... (Exhibit 5. 4). 158 ESSENTIALS of Business Process Outsourcing 4377_P- 05. qxd 1/31/ 05 12: 35 PM Page 158 alone. Buyer and vendor must also consider other factors when deter- mining whether to shift processes ... .20 Culture that will provide long-term-stability. .50 EXHIBIT 5. 4 4377_P- 05. qxd 1/31/ 05 12: 35 PM Page 159 178 ESSENTIALS of Business Process Outso...

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... 27–30, 85 types of, 23–27 Business processes, 42, 43, 50 , 52 . See also Core competencies Business risk. See Risks Business specialization, 21–23 Business strategy, 35, 49 Business- to -business ... connectivity as driver of BPO, 13– 15 Build-operate-transfer (BOT), 24 Business case, 62–64 Business continuity, 152 , 153 Business culture, 158 , 159 , 167, 168, 170, 191...

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... of 9.2 percent for the five-year forecast period. 3 4 ESSENTIALS of Business Process Outsourcing EXHIBIT 1.1 2000 20 05 2010 20 15 3 ,50 0,000 3,000,000 2 ,50 0,000 2,000,000 1 ,50 0,000 1,000,000 50 0,000 Total Office Computer Business Managemen t Sales Architecture Legal Life ... major part of what gives life to the business innovation called business process ou...

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... put 12 ESSENTIALS of Business Process Outsourcing 4377_P-01.qxd 1/31/ 05 12:30 PM Page 12 4, Benjamin Beasley-Murray, Business Process Outsourcing Gains Ground,” Global Finance (September 2003): 54 56 . 5. ... a business today, they have not always been important factors to business managers. Ford was an early adopter of quality management in the United States, 22 ESS...

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... that occurs, it is in the interest of the organization to abandon the 112 ESSENTIALS of Business Process Outsourcing 4377_P-04.qxd 1/31/ 05 12:34 PM Page 112 1 25 Vendor Selection and Contracting Performance-Based ... record of protecting these rights, BPO buyers who rely on the laws do so at their peril. 11 126 ESSENTIALS of Business Process Outsourcing 4377_P-04.qx...

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... contain insights into customers and 180 ESSENTIALS of Business Process Outsourcing 4377_P-06.qxd 1/31/ 05 12:40 PM Page 180 198 ESSENTIALS of Business Process Outsourcing How Not to Manage an RIF As ... collaborative nature of the 192 ESSENTIALS of Business Process Outsourcing 4377_P-06.qxd 1/31/ 05 12:40 PM Page 192 Making the Buyer–Vendor Connection In addi...

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