ESSENTIALS of Business Process Outsourcing 2005 phần 2 pps
ESSENTIALS of Business Process Outsourcing 2005 phần 2 pps
... put 12 ESSENTIALS of Business Process Outsourcing 4377_P-01.qxd 1/31/05 12: 30 PM Page 12 4, Benjamin Beasley-Murray, Business Process Outsourcing Gains Ground,” Global Finance (September 20 03): ... (October 7, 20 02) : 1. 30 ESSENTIALS of Business Process Outsourcing 4377_P-01.qxd 1/31/05 12: 30 PM Page 30 4377_P-01.qxd 1/31/05 12: 30 PM Page 32 tion. However,...
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ESSENTIALS of Business Process Outsourcing 2005 phần 1 ppsx
... III. Series. HD2365.D84 20 05 658.4′058—dc 22 2004 025 808 Printed in the United States of America 10987654 321 4377_P-00(FM).qxd 1/31/05 12: 42 PM Page iv ESSENTIALS of Business Process Outsourcing 4377_P-00(FM).qxd ... annual growth rate of 9 .2 percent for the five-year forecast period. 3 4 ESSENTIALS of Business Process Outsourcing EXHIBIT 1.1 20 00 20 05...
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ESSENTIALS of Business Process Outsourcing 2005 phần 6 ppsx
... that occurs, it is in the interest of the organization to abandon the 1 12 ESSENTIALS of Business Process Outsourcing 4377_P-04.qxd 1/31/05 12: 34 PM Page 1 12 125 Vendor Selection and Contracting Performance-Based ... record of protecting these rights, BPO buyers who rely on the laws do so at their peril. 11 126 ESSENTIALS of Business Process Outsourcing 4377_P-04...
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ESSENTIALS of Business Process Outsourcing 2005 phần 3 ppt
... processes. 2 However, in the book The Process Edge, Peter Keen identifies more than 100 processes that he refers to as “the process swamp” (Exhibit 2. 4). 3 42 ESSENTIALS of Business Process Outsourcing 4377_P- 02. qxd ... consists of “those capabilities that permit the firm to make the 48 ESSENTIALS of Business Process Outsourcing 4377_P- 02. qxd 1/31/05 12: 31...
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ESSENTIALS of Business Process Outsourcing 2005 phần 4 pptx
... The Process Edge: Creating Value Where it Counts (Cam- bridge, MA: Harvard Business School Press, 1997). 64 ESSENTIALS of Business Process Outsourcing 4377_P- 02. qxd 1/31/05 12: 31 PM Page 64 70 ESSENTIALS ... BAT used to reach its conclusions, including: 62 ESSENTIALS of Business Process Outsourcing 4377_P- 02. qxd 1/31/05 12: 31 PM Page 62 on a variety of mea...
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ESSENTIALS of Business Process Outsourcing 2005 phần 5 ppt
... selection process for buyers and vendors alike. 98 ESSENTIALS of Business Process Outsourcing 4377_P-04.qxd 1/31/05 12: 34 PM Page 98 example, the merger of Hewlett-Packard and Compaq in 20 02 led ... location • Technical capability 1 02 ESSENTIALS of Business Process Outsourcing 4377_P-04.qxd 1/31/05 12: 34 PM Page 1 02 circumvent unnecessary roadblocks that may a...
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ESSENTIALS of Business Process Outsourcing 2005 phần 7 pptx
... a means of judging the extent of the performance downturn and helping determine if intervention is required. 1 52 ESSENTIALS of Business Process Outsourcing 4377_P-05.qxd 1/31/05 12: 35 PM Page 1 52 135 Managing ... Relationships,” Supplier Selection & Management Report (April 20 03): 2 4. 1 32 ESSENTIALS of Business Process Outsourcing 4377_P-04.qxd 1/31/05 1...
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ESSENTIALS of Business Process Outsourcing 2005 phần 8 pptx
... in Outsourcing Relationships,” Journal of Information Technology 17 (20 02) : 33– 42. 1 72 ESSENTIALS of Business Process Outsourcing 4377_P-05.qxd 1/31/05 12: 35 PM Page 1 72 Buyer’s Responsibilities The ... improvements in other business units. Of course, this risk can be mitigated through a deep, 176 ESSENTIALS of Business Process Outsourcing 4377_P-06.qxd 1...
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ESSENTIALS of Business Process Outsourcing 2005 phần 9 pdf
... collaborative nature of the 1 92 ESSENTIALS of Business Process Outsourcing 4377_P-06.qxd 1/31/05 12: 40 PM Page 1 92 Making the Buyer–Vendor Connection In addition to the details of software and database ... software infrastructures could prove intractable and lead to delays, cost overruns, and lost business. The cultures of the two companies may pose unyield- 20 2 ESSEN...
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ESSENTIALS of Business Process Outsourcing 2005 phần 10 ppt
... management, 22 1 force majeure, 21 8 22 0 human capital, 197 20 2 intellectual property, 20 8 21 2 legal, 21 2 21 4 management, 22 1, 22 2 mitigation, 60, 20 5 implementation costs, 80 project risks, 20 3, 20 4 and ... matrix, 20 5 value risk, 21 5 21 8 vendor risks, 21 4, 21 5 privacy, 61 project risks, 20 2 20 8 risk-probability matrix, 20 5, 20 6 small to medium-sized enter...
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