Business Process outsourcing The Competitive Advantage phần 7 ppt

... depends on the criticality of the out- sourced business process. The closer the outsourced process is to the core business process of the BPO buyer, the greater the depth required in the BPO relationship. ... AM Page 150 1. The depth of the relationship 2. The scope of the relationship 3. The choice of assets to use 4. The choice of business culture to...

Ngày tải lên: 14/08/2014, 04:21

... strategy. These agents not only educate and acquire SME customers, but they help them reengi- neer their business processes and manage the BPO transition. ch01_43 07. qxd 8/18/04 11:33 AM Page 24 The ... executive. SUMMARY Business process outsourcing (BPO) is simply the movement of business processes to the highest-skill/lowest-cost provider. There are talent hot spots arou...

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... principal business processes. 3 In the book The Process Edge, Keen identifies more than 100 processes, depicted in Exhibit 3.4, that he refers to as the process swamp.” 4 The arrangement of processes ... in outsourcing business processes, the transformation approach is based on a forthright recognition of competitively disadvantageous processes within the company and a de...

Ngày tải lên: 14/08/2014, 04:21

... gives life to the business in- novation called business process outsourcing. Business process outsourcing (BPO) is defined simply as the movement of business processes from inside the organization ... Data: Click, Rick L. Business process outsourcing : the competitive advantage / Rick L. Click, Thomas N. Duening. p. cm. Includes bibliographical references and...

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... articulates the scope of the BPO initiative, the expectations for service delivery, the qualifications of the outsourcing firm, and the range of services that will be needed to fully outsource the process. ... be in faraway corners of the world. Identify and Manage the Costs of BPO 77 ch04_43 07. qxd 8/18/04 11:36 AM Page 77 Finally, the BAT should also develop clea...

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... picture of the vendor’s ability to meet the needs of the organization. The requirements section of the RFP must reflect the sophistication and experience the vendor will need to complete the proposal ... to address the log- ical architecture of the business process to be outsourced is one of the most obvious signs of a BPO vendor’s lack of maturity in that business...

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... necessary for the buyer to reabsorb the outsourced process or find another vendor. In either case, the transition of the out- sourced process under these circumstances should be considered in the orig- inal ... before the end of the contract period. The nego- tiated term of the BPO contract should at minimum match the life cycle of the processes involved and changes...

Ngày tải lên: 14/08/2014, 04:21

... business processes to the vendor. The metrics associated with SLAs indicate whether the company is receiving the services it is paying for. Many organizations have learned that the business process ... example, on Mon- day the seventh day of the month, the Monday–Odd tape is used. On Mon- day the 14th day of the month, the Monday–Even tape is used. On the first F...

Ngày tải lên: 14/08/2014, 04:21

... BPO gold. Another risk concerns the potential for vendors to overstate their compe- tencies and to exaggerate the business and technical certifications they possess and the clients they serve. ... with outsourcing are not unlike managing the risks associated with any other business project. Firms must establish their goals before undertaking the project and then manage to thos...

Ngày tải lên: 14/08/2014, 04:21

... Automation, Inc., 27 28 BS 77 99, 17 BTO. See Business transformation outsourcing B2B. See Business- to -business B2C (business- to-consumer), 18 Buffett, Warren, 22 Business case, 67 68 Business continuity, ... 123 Costs, 70 –90 analysis, 73 76 contract-development, 79 –80 financial, 73 –86 operating, 83–86 relationship, 87 88 strategic, 86–88 and TCM, 71 72 transition, 80...

Ngày tải lên: 14/08/2014, 04:21