Business Process outsourcing The Competitive Advantage phần 2 ppt

... strategy. These agents not only educate and acquire SME customers, but they help them reengi- neer their business processes and manage the BPO transition. ch01_4307.qxd 8/18/04 11:33 AM Page 24 The ... executive. SUMMARY Business process outsourcing (BPO) is simply the movement of business processes to the highest-skill/lowest-cost provider. There are talent hot spots aroun...

Ngày tải lên: 14/08/2014, 04:21

... principal business processes. 3 In the book The Process Edge, Keen identifies more than 100 processes, depicted in Exhibit 3.4, that he refers to as the process swamp.” 4 The arrangement of processes ... subsidiaries. 11 REVERSE OUTSOURCING Another interesting twist on the outsourcing revolution is the conversion of a business competence into a revenue-generating busin...

Ngày tải lên: 14/08/2014, 04:21

... depends on the criticality of the out- sourced business process. The closer the outsourced process is to the core business process of the BPO buyer, the greater the depth required in the BPO relationship. ... AM Page 150 1. The depth of the relationship 2. The scope of the relationship 3. The choice of assets to use 4. The choice of business culture t...

Ngày tải lên: 14/08/2014, 04:21

... gives life to the business in- novation called business process outsourcing. Business process outsourcing (BPO) is defined simply as the movement of business processes from inside the organization ... of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 22 2 Rosewood Drive, Danvers, MA 01 923 , 978-750-8400, fax 978-646-8600, or on the Web at ww...

Ngày tải lên: 14/08/2014, 04:21

... articulates the scope of the BPO initiative, the expectations for service delivery, the qualifications of the outsourcing firm, and the range of services that will be needed to fully outsource the process. ... presents the methodology and find- ings of the BAT. The methodology section of the business case should include a review of the process the BAT used to...

Ngày tải lên: 14/08/2014, 04:21

... picture of the vendor’s ability to meet the needs of the organization. The requirements section of the RFP must reflect the sophistication and experience the vendor will need to complete the proposal ... of the business process to be outsourced is one of the most obvious signs of a BPO vendor’s lack of maturity in that business process. After the vendor presentat...

Ngày tải lên: 14/08/2014, 04:21

... necessary for the buyer to reabsorb the outsourced process or find another vendor. In either case, the transition of the out- sourced process under these circumstances should be considered in the orig- inal ... before the end of the contract period. The nego- tiated term of the BPO contract should at minimum match the life cycle of the processes involved and changes...

Ngày tải lên: 14/08/2014, 04:21

... business processes to the vendor. The metrics associated with SLAs indicate whether the company is receiving the services it is paying for. Many organizations have learned that the business process ... example, on Mon- day the seventh day of the month, the Monday–Odd tape is used. On Mon- day the 14th day of the month, the Monday–Even tape is used. On the first F...

Ngày tải lên: 14/08/2014, 04:21

... vendor. When the PMT presses the value model, it seeks to identify other noncore processes that 20 2 EXECUTING AN OUTSOURCING PROJECT ch10_4307.qxd 8/18/04 11: 42 AM Page 20 2 the technical issues that ... BPO gold. Another risk concerns the potential for vendors to overstate their compe- tencies and to exaggerate the business and technical certifications they possess and th...

Ngày tải lên: 14/08/2014, 04:21

... Warren, 22 Business case, 67–68 Business continuity, 151, 20 4 Business model, 68 Business Monitor International, 20 3 Business practices, 20 1 20 2 Business process mapping (BPM), 54–56 Business process ... 165–169 value, 20 2 20 3 vendor-organizational, 20 1 20 2 ROI (return on investment), 83 Rooney, Andy, 1 72 Index 23 9 rm 02_ 4307.qxd 8/18/04 11:47 AM Page 23...

Ngày tải lên: 14/08/2014, 04:21