Business Process outsourcing The Competitive Advantage phần 2 ppt
Business Process outsourcing The Competitive Advantage phần 2 ppt
... strategy. These agents
not only educate and acquire SME customers, but they help them reengi-
neer their business processes and manage the BPO transition.
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The ... executive.
SUMMARY
Business process outsourcing (BPO) is simply the movement of business
processes to the highest-skill/lowest-cost provider.
There are talent hot spots aroun...
Business Process outsourcing The Competitive Advantage phần 3 ppt
... principal business processes.
3
In the
book The Process Edge, Keen identifies more than 100 processes, depicted
in Exhibit 3.4, that he refers to as the process swamp.”
4
The arrangement of processes ... subsidiaries.
11
REVERSE OUTSOURCING
Another interesting twist on the outsourcing revolution is the conversion of
a business competence into a revenue-generating busin...
Business Process outsourcing The Competitive Advantage phần 7 ppt
... depends on the criticality of the out-
sourced business process. The closer the outsourced process is to the core
business process of the BPO buyer, the greater the depth required in the BPO
relationship. ... AM Page 150
1. The depth of the relationship
2. The scope of the relationship
3. The choice of assets to use
4. The choice of business culture t...
Business Process outsourcing The Competitive Advantage phần 1 pps
... gives life to the business in-
novation called business process outsourcing.
Business process outsourcing (BPO) is defined simply as the movement of
business processes from inside the organization ... of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 22 2
Rosewood Drive, Danvers, MA 01 923 , 978-750-8400, fax 978-646-8600, or on the Web at
ww...
Business Process outsourcing The Competitive Advantage phần 4 ppsx
... articulates the scope of the BPO initiative, the expectations for service
delivery, the qualifications of the outsourcing firm, and the range of services
that will be needed to fully outsource the process. ... presents the methodology and find-
ings of the BAT.
The methodology section of the business case should include a review of
the process the BAT used to...
Business Process outsourcing The Competitive Advantage phần 5 pot
... picture of the vendor’s
ability to meet the needs of the organization. The requirements section of the
RFP must reflect the sophistication and experience the vendor will need to
complete the proposal ... of the business process to be outsourced is one of the most
obvious signs of a BPO vendor’s lack of maturity in that business process.
After the vendor presentat...
Business Process outsourcing The Competitive Advantage phần 6 pdf
... necessary for the buyer to reabsorb the outsourced
process or find another vendor. In either case, the transition of the out-
sourced process under these circumstances should be considered in the orig-
inal ... before the end of the contract period. The nego-
tiated term of the BPO contract should at minimum match the life cycle of
the processes involved and changes...
Business Process outsourcing The Competitive Advantage phần 8 pot
... business processes to the vendor.
The metrics associated with SLAs indicate whether the company is receiving
the services it is paying for.
Many organizations have learned that the business process ... example, on Mon-
day the seventh day of the month, the Monday–Odd tape is used. On Mon-
day the 14th day of the month, the Monday–Even tape is used. On the first
F...
Business Process outsourcing The Competitive Advantage phần 9 doc
... vendor. When the PMT
presses the value model, it seeks to identify other noncore processes that
20 2 EXECUTING AN OUTSOURCING PROJECT
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the technical issues that ... BPO gold.
Another risk concerns the potential for vendors to overstate their compe-
tencies and to exaggerate the business and technical certifications they possess
and th...
Business Process outsourcing The Competitive Advantage phần 10 docx
... Warren, 22
Business case, 67–68
Business continuity, 151, 20 4
Business model, 68
Business Monitor International, 20 3
Business practices, 20 1 20 2
Business process mapping (BPM), 54–56
Business process ... 165–169
value, 20 2 20 3
vendor-organizational, 20 1 20 2
ROI (return on investment), 83
Rooney, Andy, 1 72
Index 23 9
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