... withaftersalescare.Throughtheirsalesfranchisesandoutlets, theymaybuybackcars and trucks for secondhand sales. More recently, owing to increasedenvironmental awareness and legislation, vehicle producers arrange for thedisposalandrecyclingof ... choice and innovation in consumption’, inM. Bianchi (ed.), The Active Consumer, London: Routledge, pp. 46– 63. Hill, P. (1977), ‘On goods and services’, Review of Income and Wealth, 23 (4), 31 5 38 .Holt, ... thecompany and its customer. For companies like Rolls-Royce, therefore,instrumentation and electronics for monitoring and diagnostics becomemore central to the company’s innovation profile and strategy....