... defined by the Canadian Insti-tutes of Health Research as 'the exchange, synthesis, and ethically-sound application of knowledge within a com-plex system of interactions among researchers and ... JB, Kizer KW, Dudley RA: Effect of the transforma-tion of the Veterans Affairs Health Care System on the qual-ity of care. NEJM 2003, 348:2218-2227.12. Yano EM: The role of organizational research ... Steiner6, Martin Williams7 and Paul Sinfield7Address: 1Department of Health Sciences, University of Leicester, Leicester, UK, 2School of Psychology, University of Leicester, Leicester,...