... of, 42 8 43 1gap analysis and reporting, 44 3 44 5independent assurance, 44 5 45 0independent audits, provisions for, 45 0 45 6KPIs (Key Performance Indicators), 42 1 42 2management controls, 42 0 42 1manual ... 39inspections, 41 interviewing process, 40 management control reports, 44 monitoring processes, 42 narratives, 40 observation techniques, 40 41 reperformance, 41 42 sampling process, 44 47 test work, ... processes, 46 5 47 6business application systems, 530– 542 business process evaluation, 542 –5 54 DRP (Disaster Recovery Planning),519–530 information systems, 47 7 48 8operational practices, 48 8 49 9security,...