... business,
developing relationships one interaction at a time.
In iterative relationships (and all relationships are iterative),
each relationship starts with an assumption about the needs and
wants the relationship ... mantra—collaborate, collaborate, collab-
orate. But what is collaboration and why is everyone talking
about it?
Collaboration has many meanings, depending wit...
... as each customer sees a clear value
proposition in a traditional customer business relationship. In
the era of collaborative business, every relationship must be
thought of as a customer relationship.
A ... Jeffrey C., 19 45
Everyone is a customer : a proven method for measuring the value of
every relationship in the era of...
... the
frequency of interactions and depth of information you must
build and maintain in your efforts to form successful collabora-
tive relationships.
The value creation process in the era of collaborative ... as each customer sees a clear value
proposition in a traditional customer business relationship. In
the era of collaborative business, every rel...
... When
buying and occupying a new home, we think of our needs as
finding the home, negotiating the deal, arranging the financing,
obtaining insurance, selling our existing home, moving, estab-
lishing ... have the mindset of an entrepreneur and
the skillset of a choreographer.
In the era of collaborative business, business is done in trading
communities where ev...
... or
disclosed in a company’s financial statements. In fact, despite
the existence of accounting standards for recording or disclosing
information about intangible assets, traditional accounting mea-
sures ... collaboration requires a win-win relationship.
And a win-win outcome in a collaborative relationship means
both parties realize strategic benefit. Thus, the real...
... sink is one in
which the value accruing to you from the relationship is not
core, as is the case in a transactional relationship. However, un-
like a transactional relationship, there is an intensive ... marketplace and in the
5
❘
Not All Relationships Are the Same 87
T
he last chapter introduced the Relationship Matrix as a
way of looking at busine...
... the value rating
to a 5, representing a high value/ actual currency.
THE RELATIONSHIP SCORECARD
Using this value rating system combined with your goals,
you can measure the value you are receiving, ... ten-
ants into customers, thereby validating his assumption that com-
111
Measuring the Value of
Every Relationship
CHAPTER 7
2. Is the rhythm of this rel...
... priority. His value is clear, and he has
already indicated a willingness to give. Think of his relationship
7
❘
Measuring the Value of Every Relationship 131
financial planning decisions as she quickly ... other
party and acceptance of the other party’s rights and interests.
The creation of shared goals and strategy, especially in the
initial stage of a...
... that all of the issues inherent at each
level are dealt with, or the desired collaboration won’t work.
THE RISKS OF COLLABORATION
Clearly, increasing the level of collaboration does have
risks. In ... In addition to the issue of information risk that is present
at all levels of collaboration, engaging in inter-entity processes,
co-creation of value, or the sha...