Customer Relationship Management 2002 phần 7 pps

... Customer Relationships on the Internet 1 07 • Online order tracking—With customized applications, you can allow customers to track the progress of their order, just as Federal Express allows customers ... powerful tool for your customer relationship management efforts. We encourage you to take the SLA model and use it with your business-to-business customers, your consumer customers,...

Ngày tải lên: 10/08/2014, 07:21

... guest relationships, Steve’s resort may never have the Customer Relationship Management Is Not an Option 7 Organizational Structure Policies Silo or Matrix Controls Customer Relationship Management ... all.” Customer Relationship Management1 4 Avoiding Customer Ire Ask your staff if there are any CRM questions that cause customer ire. For example, we’ve stood behind mor...

Ngày tải lên: 10/08/2014, 07:21

... Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers (AMACOM Books). Customer Relationship Management3 4 Finally, Sonjia can look for ways to improve the customer experience ... transactions, only a few of which become repeat customers. However, you seek to Customer Relationship Management2 4 Level 3 Customer Advocates Level 2 Repeat Customers Level 1 Init...

Ngày tải lên: 10/08/2014, 07:21

... for serving customers. These tactics cluster together because they are related by strategy—they are part of a common focus. Your job now is to name that strategy. Customer Relationship Management5 2 Deal ... ideal for your customers in this market. ❏ Identify current right practices and opportunities for improvement. Ask these three questions: What isn’t hap- Customer Relationship M...

Ngày tải lên: 10/08/2014, 07:21

... ASP Industry Service-Level Agreements 7 Copyright © 2002 by The McGraw-Hill Companies, Inc. Click here for terms of use. Customer Relationship Management7 4 levels and provide inventory control ... the customer relationship 5. At a pause in the relationship. Many businesses have times when a customer naturally falls from their active list, especially when the business has an...

Ngày tải lên: 10/08/2014, 07:21

... lessons, you can use the power of customer relationship management to keep your customers as your customers. And you can even expand those relation- ships and encourage customers to use more of your ... recommend you to potential new customers. Complacency Self-satis- faction, or smugness in the belief that your customers are your customers for life. Customer Relationship Managemen...

Ngày tải lên: 10/08/2014, 07:21

... guest relationships, Steve’s resort may never have the Customer Relationship Management Is Not an Option 7 Organizational Structure Policies Silo or Matrix Controls Customer Relationship Management ... external customers. Do you have systems that make some customers feel less important? Contents Preface vii 1. Customer Relationship Management Is Not an Option 1 Customer...

Ngày tải lên: 28/06/2014, 21:20

... TestDataSetInsertCommand(string customerID) { // Set SQL statement strings string strSQLSelect = "EXEC [pc_getCustomer_ByCustomerID] @CustomerID_1='???'"; string strSQLInsert = "[pc_insCustomers]"; ... TestAutoInsert2WithDataSet(string customerID1, string customerID2) { // Set SQL statement strings string strSQLSelect = "EXEC [pc_getCustomer_By...

Ngày tải lên: 05/08/2014, 10:20

... TQM ở Việt Nam. Sau hội nghị chất lượng toàn quốc lần thứ nhất tháng 8/95 và lần thứ 2 năm 19 97, phong trào TQM đã bắt đầu được khởi động. Nhà nước đã công bố Giải thưởng chất lượng hàng năm ... này mang tính nhân văn sâu sắc như phương pháp quản lý chất lượng đồng bộ (TQM : Total Quality Management) , Cam kết chất lượng đồng bộ (TQCo : Total Quality Committment) và cải tiến chất lượn...

Ngày tải lên: 01/07/2014, 08:39