Customer Relationship Management 2002 phần 4 pdf

... for your customers in this market. ❏ Identify current right practices and opportunities for improvement. Ask these three questions: What isn’t hap- Customer Relationship Management4 4 Take My ... for serving customers. These tactics cluster together because they are related by strategy—they are part of a common focus. Your job now is to name that strategy. Customer Relationship Ma...

Ngày tải lên: 10/08/2014, 07:21

... the customer relationship 5. At a pause in the relationship. Many businesses have times when a customer naturally falls from their active list, especially when the business has an Hourglass Customer Service/ ... Industry Service-Level Agreements 7 Copyright © 2002 by The McGraw-Hill Companies, Inc. Click here for terms of use. Customer Relationship Management7 4 levels and...

Ngày tải lên: 10/08/2014, 07:21

... all.” Customer Relationship Management1 4 Avoiding Customer Ire Ask your staff if there are any CRM questions that cause customer ire. For example, we’ve stood behind more than one retail customer ... guest relationships, Steve’s resort may never have the Customer Relationship Management Is Not an Option 7 Organizational Structure Policies Silo or Matrix Controls Customer...

Ngày tải lên: 10/08/2014, 07:21

... Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers (AMACOM Books). Customer Relationship Management3 4 Finally, Sonjia can look for ways to improve the customer experience ... transactions, only a few of which become repeat customers. However, you seek to Customer Relationship Management2 4 Level 3 Customer Advocates Level 2 Repeat Customers Level 1...

Ngày tải lên: 10/08/2014, 07:21

... provider and a customer. ❏ SLAs can help you ensure that everyone in your team is on board and contributing to your customer relationship man- agement strategy. Customer Relationship Management9 6 business ... powerful tool for your customer relationship management efforts. We encourage you to take the SLA model and use it with your business-to-business customers, your consum...

Ngày tải lên: 10/08/2014, 07:21

... lessons, you can use the power of customer relationship management to keep your customers as your customers. And you can even expand those relation- ships and encourage customers to use more of your ... recommend you to potential new customers. Complacency Self-satis- faction, or smugness in the belief that your customers are your customers for life. Customer Relationship Managemen...

Ngày tải lên: 10/08/2014, 07:21

... way for both you and your customer. Customer Relationship Management1 6 Customer Relationship Management3 4 Finally, Sonjia can look for ways to improve the customer experience by asking these ... external customers. Do you have systems that make some customers feel less important? Contents Preface vii 1. Customer Relationship Management Is Not an Option 1 Customer Rel...

Ngày tải lên: 28/06/2014, 21:20

... 4. 3 Đo lường chất lượng : TOP Việc đo lường chất lượng trong TQM là việc đánh giá về mặt định ... nghiệp. Ở nước ta hiện nay, các loại chi phí nầy chưa được tính đúng, tính đủ thành một thành phần riêng trong toàn bộ những chi phí của doanh nghiệp. Điều nầy làm cho doanh nghiệp không thấy ... phế phẩm, các chi phí thử nghiệm sản phẩm, các chi phí giải quyết khiếu nại của khách hàn...

Ngày tải lên: 01/07/2014, 08:39

... 'date_published', 'stamp') VALUES ('1-2 345 67-22-0', 'Future souvenirs', 200, 2, 'en', '', 0x89504e470d0a10 049 454e44ae426082, '', '0000-00-00 ... 'author_name', 'phone') VALUES (1, 'John Smith', '+01 44 5-789-12 34& apos;); INSERT INTO 'authors' ('author_id'...

Ngày tải lên: 08/08/2014, 22:20