... R., 121 Steinhoff, K., 114Stone, D. L., 22 , 23 , 24 , 32, 33, 37, 41, 43, 44, 45, 46, 106, 22 6, 22 8, 23 2, 23 3, 23 5, 24 0, 24 2, 24 4, 24 5, 24 6Stone, E. F., 44, 24 6Stone-Romero, E. F., 23 , 24 , 32, ... 46, 22 6, 22 8, 23 2, 23 3, 23 5, 24 0, 24 2, 24 4, 24 6Strong, D., 23 5Sullivan, H. J., 121 , 122 Summers, L., 148, 149, 150Sussman, S. W., 150 29 6 NAME INDEXGueutal.bindauth 1/13/05 10: 42 AM Page 29 6TEAM ... re-search on, 24 9 25 0; increasinginterest and use of, 190–1 92, 22 6 22 7; knowledge bases for ap-plications of, 20 3 20 5, 21 7 21 8;MSS (managerial self-service),191, 193fig, 199 20 1t, 20 2, 22 0;ROI...