Selling to Anyone Over the Phone phần 10 potx

... can’t see boredom or excitement over the phone, so you need to listen carefully to the customer’s tone and pause frequently to pull the customer’s comments into the conversation. V ס Verify that ... Selling to Anyone Over the Phone another customer has enjoyed by conducting business with you. Cus- tomers are much better informed today than they used to be. Buyer...

Ngày tải lên: 10/08/2014, 07:21

... the old-fashioned telephone can in effect be ‘ the most important selling tool’’ in today’s hectic environment. SellingtoAnyoneOverthePhonesuccessfully conveys how the phone is critical to a sales person’s ... making the same old calls to the same old cus- tomers? If you answered yes to any of these questions, then the tools on the following pages are for you. The lik...

Ngày tải lên: 10/08/2014, 07:21

... getting them to speak with you on the phone. This allows you to get into the game, so that you have the potential to make a sale. To do this, you need to retrain your mind to be quiet, to concentrate and ... 12:00:49 PS 22 Selling to Anyone Over the Phone enough of the hit-and-run brand of selling and are refusing to even take calls from anyone not bel...

Ngày tải lên: 10/08/2014, 07:21

... plan to say to them over they phone. If you don’t, PAGE 43 11375$ $CH3 06-02-05 12:00:59 PS 48 Selling to Anyone Over the Phone The Kind Customer The keywords used to describe this type of customer ... PS 44 Selling to Anyone Over the Phone they are probably writing it down and will check your figures after you have hung up! The Energized Customer The...

Ngày tải lên: 10/08/2014, 07:21

... PS 86 Selling to Anyone Over the Phone phone selling is not just a matter of getting up and dialing from a list all day; you are not paid for the number of times you dial the phone. You are paid to ... avoid the extra movements required to reposition the body to use only the dominant hand. (Another reason to invest in a hands-free headset!) The Payoff Whate...

Ngày tải lên: 10/08/2014, 07:21

... 103 11375$ $CH6 06-02-05 12:01:34 PS 100 Selling to Anyone Over the Phone matter, thank-yous seem to be falling out of our interactions alto- gether these days. For this reason, if for no other, ... the game of phone selling. Nowhere in the customer’s job descrip- tion is the phrase ‘‘entertain calls from salespeople.’’ That’s too bad. The reality is customers hav...

Ngày tải lên: 10/08/2014, 07:21

... different to a customer and affect your ability to listen to the subtleties in the call. In addition, these subtle changesinyourtoneandinflectionareheardbythecustomeronthe other end, thereby impeding ... one attempts to outdo another. In a duet, like the one from the musical mentioned here, the two singers soon stop the back-and-forth of separate lines and begin to sing t...

Ngày tải lên: 10/08/2014, 07:21

... is too long, especially over the phone, and the salesperson just risked the customer checking out. Since they can’t see you, customers have to focus harder to understand you. Long spiels are too ... $CH9 06-02-05 12:01:56 PS 158 Selling to Anyone Over the Phone To Handle Keep your emotions in check. Use facts to respond to ob- jections. Do not talk down to thi...

Ngày tải lên: 10/08/2014, 07:21

... value for the time the customer allots for the call. Cus- tomers today are willing to trade you time for solutions or additions to their bottom line. ey are not willing, however, to have their busy day ... Selling to Anyone Over the Phone Apply New Tactics for New Times Whether you have always been in phone sales or have recently been pulled in from the road to...

Ngày tải lên: 31/05/2014, 01:56

... in your phone diction. PAGE 16 11375$ $CH1 06-02-05 12:00:50 PS 32 Selling to Anyone Over the Phone to you. On the telephone, you won’t be able to tell if the customer is listening to you, checking ... 12:00:51 PS Selling to Anyone Over the Phone PAGE iii 11375$ $$FM 06-02-05 12:00:05 PS 2 Selling to Anyone Over the Phone effective in person a...

Ngày tải lên: 28/06/2014, 21:20