English for personal assistants - part 18 pdf

... to I/We apologise for May I/we I/We would like to I/We offer extend my our sincere profound apologies for Please accept my our sincere profound apologies for Accepting blame I/We accept responsibility for I/We ... presentation? ᭤ do you want action as a result of your presentation or are you informing? ᭤ is it well-prepared? ᭤ is it well-rehearsed? ᭤ is it the right length? ᭤ have yo...

Ngày tải lên: 08/08/2014, 09:20

... SPECIAL including discounts for cash sales. 10. Look forward to receiving your order for tomatoes in the very near future. ᭿ Task 2 This sentence is over-long, over-complex, and incomprehensible. ... responsible for updating the database. (3) , at the end of the month, when most people want replacements from the stores, and (4) require information from the database, he is unable to perf...

Ngày tải lên: 08/08/2014, 08:22

... Complaints Strategy for complaining Number of secretary’s part in the phone call E. Propose solution and appeal for help again. F. Appeal for help. G. Acknowledge other’s opinion before stating own. H. ... words or phrases which mean: 1. complaining 2. getting rid of their shyness 3. clever and well-informed 4. refuse to change their opinion 5. caused 6. quick, without thinking 7. not...

Ngày tải lên: 08/08/2014, 09:20

... deceased are of any particular religion before you write your message. ᭿ Task 5 Put a tick next to the phrases which may be particularly suitable for a religious family. ᭤ Our sympathies for your loss. ᭤ You ... live on forever. ᭤ We are so sorry for your loss. ᭤ James will live in our hearts forever. ᭤ We share your sorrow. ᭤ Thinking of you in these difficult times. Writing cards – us...

Ngày tải lên: 08/08/2014, 09:20

... Heusenstamm Printed on acid-free paper Printed in Germany ISBN 97 8-3 -8 34 9-0 13 0-9 Annie Broadhead | Ginni Light English for Personal Assistants The essential handbook for doing business internationally

Ngày tải lên: 08/08/2014, 08:22

... . . . . . . . . . . . . . . . . 118 – Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 – Letter to a harasser . . . . ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 2 Best-practice emails and working in multi-cultural teams · · · · · · · · · · · · · · · · 21 Advantages of emails . . . ... ....

Ngày tải lên: 08/08/2014, 08:22

... convenient for her to join us at the meeting. Meeting her is very useful for us all so we are very pleased by this. Sorry about this confusion, but the new plan is for the best. I or my Personal ... information in the department and (12) reduce the burden on the person in charge of ordering from the stores. We might (13) ask her to take a more active part in producing the annual rep...

Ngày tải lên: 08/08/2014, 08:22

... a foreign language. This can throw up cross-cultural issues as email is an instant form of communication and is often far less formal stylistically than writing a letter. For example, if we forget ... a pain. Look forward to seeing you at the conference and don’t forget to bring the presentation on team building with you. A. Thanks for the info. Did you know he’s my brother-in-law? He’ll...

Ngày tải lên: 08/08/2014, 08:22

... EMOTION :-) :-( :-& amp; :-& lt; :-| | :-( O) :-D ;-) 8-) :-| :-o :- O :-) happy sad tongue-tied really upset angry yelling laughing winking wide-eyed apathetic amazed sarcastic smile angelic :-[ ;-( : -( %-) %-( :-* :-\ :-! 8-O :-} :-/ X-( :-P sad ... smile angelic :-[ ;-( : -( %-) %-( :-*...

Ngày tải lên: 08/08/2014, 08:22

... the phone, face-to-face, or by email, it’s a good idea to reflect on what you know about that culture. Therefore, don’t be surprised if your Italian counterpart likes to chat a bit before getting ... low-context culture which means they are task-oriented and not used to small talk, preferring to get straight down to business. To other nationalities this can make them seem unfriendly, particul...

Ngày tải lên: 08/08/2014, 09:20