THE CHALLENGERS POCKET BOOK phần 10 ppt

... them. Thus he or she will be the decision-maker as to what to do. 93 Please send me: The Challengers Pocketbook The Pocketbook The Pocketbook The Pocketbook The Pocketbook Your details Name Position ... Always try and keep the interrupter on your side. Make them feel that they are co-trainers. Hence 'you and me against the others'. 94 Difficult situations – the...

Ngày tải lên: 07/08/2014, 19:22

... flown a company president into the hotel for a conference. The two got on very well and the pilot seemed to understand the trainer's problem. THE CHALLENGERS POCKETBOOK By John Townsend Drawings ... 9 DIFFICULT PARTICIPANT The helicopter parable, oh yes there is!, why techniques and tactics? follow the fear, self-fulfilling prophecies, is it me?, is it the course? THE...

Ngày tải lên: 07/08/2014, 19:22

... Asset Values Don’t let the accountant take sole responsibility! 106 NB Please send me: The Balance Sheet Pocketbook The Pocketbook The Pocketbook The Pocketbook The Pocketbook Your details Name Position ... an annual basis by apportioning the ‘depreciable amount’ over the ‘effective useful life’. 102 NB APPENDIX TWO CALCULATING DEPRECIATION OTHER METHODS There are other m...

Ngày tải lên: 07/08/2014, 19:22

... you would rather not do it. Thus your response to the request is to put up a fog. Listen to what the person says, and decide whether or not you wish to comply. If not, then using their words, ... have the ‘pudding’ first, hoping that they will do the decent thing and give us what we want. If only life was that simple! 89 ASSERTIVENESS SKILLS WHEN This is another conjunction which is...

Ngày tải lên: 07/08/2014, 19:22

... Pocketbook Teamworking Pocketbook Telephone Skills Pocketbook Telesales Pocketbook Thinker’s Pocketbook Time Management Pocketbook Trainer Standards Pocketbook Trainer’s Pocketbook Pocketfiles/Other Leadership: ... Training Pocketbook Marketing Pocketbook Meetings Pocketbook Mentoring Pocketbook Motivation Pocketbook Negotiator’s Pocketbook People Manager’s Pocketbook Performance Management P...

Ngày tải lên: 07/08/2014, 19:22

... ground and the hotel buildings grew smaller beneath them, a very strange thing happened. The trainer looked down at the ever-wider view of the village, then the surrounding fields and then the whole ... in the helicopter!' 'What about my lunch?', moaned the trainer. 'We'll only be gone about 10 minutes', laughed the pilot. As the helicopte...

Ngày tải lên: 07/08/2014, 19:22

... that they are trying to help, but that you want to hear from the others. ● Speak to them during a break and ask for their help in letting the others express themselves. 27 CHALLENGERS THE DOODLER Profile ● ... things?' Depending on their rephrasing of their intervention, deflect to the group or an individual for comment. 22 CHALLENGERS THE DOODLER Naming If the doodling...

Ngày tải lên: 07/08/2014, 19:22

... and any other negative things triggered by the course content. Whenever they attempt to speak, signal them to note down their thoughts in the interests of time. During a break go through their list ... offended, confront the joker during the break and explain that others are sensitive. Ask him/her for an effort. 36 CHALLENGERS THE MUTINEERS Reframe (Consequences) Get them to see...

Ngày tải lên: 07/08/2014, 19:22

... weak. ● Give them a special task to occupy their attention and provide the spotlight. (See also The Expert.) 45 CHALLENGERS THE SILENT CYNIC Confrontation Point out that the objective of the course ... questions to boost their ego. Show appreciation for the right answer. 46 CHALLENGERS THE REFEREE/PEDANT Agree/Disagree First agree with their interruption and thank them, but...

Ngày tải lên: 07/08/2014, 19:22

... forthcoming, propose that they either stay but not slow down the others with remarks or questions, or leave with the justification that they were wrongly selected to attend. 51 CHALLENGERS THE STARMAKER Confrontation During ... you feel they are dropping behind the other participants (quite often it's because they have less experience or a different educational background from...

Ngày tải lên: 07/08/2014, 19:22