THE CHALLENGERS POCKET BOOK phần 9 potx
THE CHALLENGERS POCKET BOOK phần 9 potx
... not what they appear. They are requests for
the spotlight. When you feel trapped by a question, first reflect back what you think
the participant was asking, then ask HIM/HER. You can then comment ... discussing.'
2. HELICOPTER
Agreeing that one can look at the problem from that angle but showing them
another view (from the other side of the helicopter).
84
TECHNIQUES AND TAC...
THE CHALLENGERS POCKET BOOK phần 2 potx
... ground and the hotel buildings grew smaller
beneath them, a very strange thing happened.
The trainer looked down at the ever-wider view of the village, then the surrounding
fields and then the whole ... each of the techniques is contained in the final chapter.
NO SUCH THING AS A DIFFICULT PARTICIPANT
THE HELICOPTER PARABLE
12
For the first time in the day she felt relaxe...
THE CHALLENGERS POCKET BOOK phần 8 potx
... all of the other participants the responsibility of
responding to the new, clarified version of the challenge.
The technique is based on the mind-set that:
● You don't have to have all the ... whistle to blow every time they feel you should interrupt the
course for their right to a smoke break, they rarely blow the whistle.
They now wish to demonstrate their willpower...
THE BALANCE SHEET POCKET BOOK phần 9 potx
... Format
A Report to the Business Owners
the Shareholders
90
APPENDIX ONE
JARGON EXPLAINED
Page
Fixed Asset: Facilities or Processes providing the infrastructure of the 19
business. These are purchased ... use
Dividend: The part of Earnings paid out to the Shareholders in order 30
to give them an income on their investment
Earnings: The profits left for the Shareholders on...
THE ASSERTIVENESS POCKET BOOK phần 9 ppt
... you would rather not do it. Thus your response to the
request is to put up a fog.
Listen to what the person says, and decide whether or not you wish to comply. If not,
then using their words, ... have the ‘pudding’ first, hoping that they will do the decent
thing and give us what we want. If only life was that simple!
89
ASSERTIVENESS SKILLS
WHEN
This is another conjunction which is...
THE CHALLENGERS POCKET BOOK phần 1 pptx
... flown a company president into the
hotel for a conference. The two got on very well and the pilot seemed to understand
the trainer's problem.
THE
CHALLENGERS
POCKETBOOK
By John Townsend
Drawings ... AS A 9
DIFFICULT PARTICIPANT
The helicopter parable, oh yes there is!,
why techniques and tactics? follow the
fear, self-fulfilling prophecies, is it me?,
is it the cours...
THE CHALLENGERS POCKET BOOK phần 3 ppsx
... that they are trying to help, but
that you want to hear from the others.
● Speak to them during a break and ask for their help in letting the others express
themselves.
27
CHALLENGERS
THE DOODLER
Profile
● ... things?'
Depending on their rephrasing of their intervention,
deflect to the group or an individual for comment.
22
CHALLENGERS
THE DOODLER
Naming
If the doodling...
THE CHALLENGERS POCKET BOOK phần 4 pot
... and any other negative things triggered by the course
content. Whenever they attempt to speak, signal them to note down their thoughts in the
interests of time. During a break go through their list ... offended, confront the joker during the break
and explain that others are sensitive. Ask him/her for an effort.
36
CHALLENGERS
THE MUTINEERS
Reframe (Consequences)
Get them to see...
THE CHALLENGERS POCKET BOOK phần 5 ppsx
... weak.
● Give them a special task to occupy their attention and provide the spotlight. (See
also The Expert.)
45
CHALLENGERS
THE SILENT CYNIC
Confrontation
Point out that the objective of the course ... questions to boost their ego.
Show appreciation for the right answer.
46
CHALLENGERS
THE REFEREE/PEDANT
Agree/Disagree
First agree with their interruption and thank them, but...
THE CHALLENGERS POCKET BOOK phần 6 docx
... forthcoming,
propose that they either stay but not slow down the others with remarks or questions, or
leave with the justification that they were wrongly selected to attend.
51
CHALLENGERS
THE STARMAKER
Confrontation
During ... you feel they are dropping behind the other
participants (quite often it's because they have less experience or a different educational
background from...
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