THE CHALLENGERS POCKET BOOK phần 7 doc

... leading the group astray. Applaud their courage instanding up for their opinions and constantly ask them for negative comments so as toget both sides of the argument out in the open.(When the ... troubleunderstanding) to ask their neighbour. Say, with a smile, that you don't mind themwhispering to each other as long as they are discreet!63 CHALLENGERS THE YAWNER/SLEEPERProfilePhase ... TACTICSIT’S THEIR COURSEOn the following pages are full descriptions of each of the intervention techniques/tacticsmentioned in the Challengers section.Please remember that there are no 'difficult'...

THE ASSERTIVENESS POCKET BOOK phần 7 doc

... feel the need to criticise others, then treat them in the way you would like to be treated.● Only criticise behaviour the person can change● Be as specific as you can● Be able to give other ... briefly my position and the reasons for it ’If there is going to be any sensible discussion, the other person has to let you put yourcase. If they are not prepared to listen then you are wasting ... of similar behaviour by the other person● Make the criticism as soon after the ‘behaviour’ as possible; otherwise it will not be helpful - do not be drawn into ‘and another thing’ accusations●...

THE CHALLENGERS POCKET BOOK phần 6 docx

... forthcoming,propose that they either stay but not slow down the others with remarks or questions, orleave with the justification that they were wrongly selected to attend.51 CHALLENGERS THE STARMAKERConfrontationDuring ... you feel they are dropping behind the otherparticipants (quite often it's because they have less experience or a different educationalbackground from the others) and ask what they suggest. ... address the metaphor/parable to the whole group in the guise of a general teaching point. Allow the message to get to each participant in its own way.54 CHALLENGERS THE TRAPPERNamingRefer to the...

THE ASSERTIVENESS POCKET BOOK phần 2 doc

... enough to make you realise that:a) if they say no, they are unlikely to reject you personally, and b) if they do want to reject you then the price of their friendship is too high anyway13THREE ... rejectionThis is the extreme version of fear of upsetting others. If we upset someone by askingfor what we want, we fear they will withdraw their regard for us and reject us altogether.● In any ... in the case of a personal filterit removes all the positive things that occur in your life. Rather like the reverse of rose-tinted glasses, people who filter only accept bad news about themselves...

THE CHALLENGERS POCKET BOOK phần 1 pptx

... flown a company president into the hotel for a conference. The two got on very well and the pilot seemed to understand the trainer's problem. THE CHALLENGERS POCKETBOOKBy John Townsend Drawings ... wasting time and Ihave to be at another meeting at 11.00.'You feel the pace is fine for the other participants.How would you handle the situation? 7 NO SUCH THING AS ADIFFICULT PARTICIPANT9CONTENTSDIFFICULT ... 9DIFFICULT PARTICIPANT The helicopter parable, oh yes there is!,why techniques and tactics? follow the fear, self-fulfilling prophecies, is it me?,is it the course? THE CHALLENGERS 19Aggressive/defensive,...

THE CHALLENGERS POCKET BOOK phần 2 potx

... ground and the hotel buildings grew smallerbeneath them, a very strange thing happened. The trainer looked down at the ever-wider view of the village, then the surroundingfields and then the whole ... each of the techniques is contained in the final chapter.NO SUCH THING AS A DIFFICULT PARTICIPANT THE HELICOPTER PARABLE12For the first time in the day she felt relaxed and realised that there ... far between. The techniques and tactics described in this book will helpyou on the other days!● Even if your mind-set is totally participant oriented, the energy displaced by challengers needs...

THE CHALLENGERS POCKET BOOK phần 3 ppsx

... that they are trying to help, butthat you want to hear from the others. ● Speak to them during a break and ask for their help in letting the others expressthemselves. 27 CHALLENGERS THE DOODLERProfile● ... things?'Depending on their rephrasing of their intervention,deflect to the group or an individual for comment.22 CHALLENGERS THE DOODLERNamingIf the doodling bothers you try using the doodler's ... when not distracted by the body language of the trainer. The doodle is an unconscious representation of their thought processes as they listen and absorb.24 CHALLENGERS THE DINOSAURProfile●...

THE CHALLENGERS POCKET BOOK phần 4 pot

... and any other negative things triggered by the coursecontent. Whenever they attempt to speak, signal them to note down their thoughts in the interests of time. During a break go through their list ... offended, confront the joker during the break and explain that others are sensitive. Ask him/her for an effort.36 CHALLENGERS THE MUTINEERSReframe (Consequences)Get them to see how their 'mutiny', ... rules.40 CHALLENGERS THE HI-JACKERNine times out of ten the majority of the group will 'subdue' the hi-jacker and you can geton with the course. In a rare case where over 50% of the group agree...

THE CHALLENGERS POCKET BOOK phần 5 ppsx

... weak.● Give them a special task to occupy their attention and provide the spotlight. (Seealso The Expert.)45 CHALLENGERS THE SILENT CYNICConfrontationPoint out that the objective of the course ... 'There are several other people who'llcompensate by giving us their opinions loud and clear!' You’ll find that the first person tointervene is one of the shy violets! 47 CHALLENGERS THE ... questions to boost their ego.Show appreciation for the right answer.46 CHALLENGERS THE REFEREE/PEDANTAgree/DisagreeFirst agree with their interruption and thank them, but then point out that...

THE CHALLENGERS POCKET BOOK phần 8 potx

... to blow every time they feel you should interrupt the course for their right to a smoke break, they rarely blow the whistle. They now wish to demonstrate their willpower. 78 71 TECHNIQUES AND ... all of the other participants the responsibility ofresponding to the new, clarified version of the challenge. The technique is based on the mind-set that:● You don't have to have all the ... honestly the behaviouryou wish him/her to change. Always look for a pay-off for them if they do change, butaccept that the only solution may be for them to leave the course or meeting. 75 TECHNIQUES...

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