... flown a company president into the hotel for a conference. The two got on very well and the pilot seemed to understand the trainer's problem. THE CHALLENGERS POCKETBOOKBy John Townsend Drawings ... whispering to each other.It's the first time it's happened so farand you're not sure whether the whispering is supportive or mischievous.How would you handle the situation? 6 DIFFICULT ... 9DIFFICULT PARTICIPANT The helicopter parable, oh yes there is!,why techniques and tactics? follow the fear, self-fulfilling prophecies, is it me?,is it the course? THE CHALLENGERS 19Aggressive/defensive,...