THE CHALLENGERS POCKET BOOK phần 5 ppsx

... weak.● Give them a special task to occupy their attention and provide the spotlight. (Seealso The Expert.) 45 CHALLENGERS THE SILENT CYNICConfrontationPoint out that the objective of the course ... questions to boost their ego.Show appreciation for the right answer.46 CHALLENGERS THE REFEREE/PEDANTAgree/DisagreeFirst agree with their interruption and thank them, but then point out that ... add.*It is important to make them verbalise their disagreement or cynicism.48 CHALLENGERS THE SHY VIOLETNamingUse their names in examples and metaphors to boost their confidence: 'Let's...

THE CHALLENGERS POCKET BOOK phần 3 ppsx

... that they are trying to help, butthat you want to hear from the others. ● Speak to them during a break and ask for their help in letting the others expressthemselves.27 CHALLENGERS THE DOODLERProfile● ... things?'Depending on their rephrasing of their intervention,deflect to the group or an individual for comment.22 CHALLENGERS THE DOODLERNamingIf the doodling bothers you try using the doodler's ... when not distracted by the body language of the trainer. The doodle is an unconscious representation of their thought processes as they listen and absorb.24 CHALLENGERS THE DINOSAURProfile●...

THE ASSERTIVENESS POCKET BOOK phần 3 ppsx

... selfish. They know what they want and like, anddisregard the needs of others in satisfying their own needs.Aggressive people think of themselves as superior beings. They think they are OK and the ... expressing them● Easily and frequently finds fault with others● Continually works to personal agendas at the expense of others● Rarely feels aware of the needs or feelings of others● Competes ... superior beings. They think they are OK and the rest of the world is not. They voice their opinions and needs, and behave as if othersdo not matter. The origin for aggressive behaviour is complex. Perhaps...

THE ASSERTIVENESS POCKET BOOK phần 5 pot

... receive from othersChange my mind Help others reach conclusions about their experiences of the worldDecide whether or not to Allow others the freedom to choose how assert myself they behaveRIGHTS ... use their time in the way that they wantAsk for what I want Encourage others to fulfil their needs47RIGHTS & RESPONSIBILITIESCORRESPONDING RESPONSIBILITIESRIGHT RESPONSIBILITYI have the ... of othersExpress opinions and feelings Welcome the opinions and feelings of othersSet my own goals Help others to work to their goals and objectivesRefuse a request or say ‘no’ Encourage others...

THE ASSERTIVENESS POCKET BOOK phần 6 ppsx

... are deciding whether or not someone means what they say 55 % of the decisionis influenced by body language and only 7% by what is said!!Voice 38%What is said 7%Body Language 55 %Consequently, ... it?7. Think whether or not you wish to change your behaviour; what would be the advantages to you?8. Make the decision whether or not to change, and act on your decision. 59 ASSERTIVENESS ... to how often and in what circumstances the behaviour occurs. 58 52 ASSERTIVENESS SKILLSBODY LANGUAGEAlbert Mehrabian, a sociolinguist, suggested that the most impact from what we saycomes...

THE CHALLENGERS POCKET BOOK phần 1 pptx

... flown a company president into the hotel for a conference. The two got on very well and the pilot seemed to understand the trainer's problem. THE CHALLENGERS POCKETBOOKBy John Townsend Drawings ... 9DIFFICULT PARTICIPANT The helicopter parable, oh yes there is!,why techniques and tactics? follow the fear, self-fulfilling prophecies, is it me?,is it the course? THE CHALLENGERS 19Aggressive/defensive, ... seminar outline. Thenone of them began to complain that he'd been sent by his boss and didn't want to bethere. Another was whispering to his neighbour all morning. Yet another keptinterrupting...

THE CHALLENGERS POCKET BOOK phần 2 potx

... ground and the hotel buildings grew smallerbeneath them, a very strange thing happened. The trainer looked down at the ever-wider view of the village, then the surroundingfields and then the whole ... each of the techniques is contained in the final chapter.NO SUCH THING AS A DIFFICULT PARTICIPANT THE HELICOPTER PARABLE12For the first time in the day she felt relaxed and realised that there ... far between. The techniques and tactics described in this book will helpyou on the other days!● Even if your mind-set is totally participant oriented, the energy displaced by challengers needs...

THE CHALLENGERS POCKET BOOK phần 4 pot

... rules.40 CHALLENGERS THE HI-JACKERNine times out of ten the majority of the group will 'subdue' the hi-jacker and you can geton with the course. In a rare case where over 50 % of the group agree ... and any other negative things triggered by the coursecontent. Whenever they attempt to speak, signal them to note down their thoughts in the interests of time. During a break go through their list ... offended, confront the joker during the break and explain that others are sensitive. Ask him/her for an effort.36 CHALLENGERS THE MUTINEERSReframe (Consequences)Get them to see how their 'mutiny',...

THE CHALLENGERS POCKET BOOK phần 6 docx

... forthcoming,propose that they either stay but not slow down the others with remarks or questions, orleave with the justification that they were wrongly selected to attend. 51 CHALLENGERS THE STARMAKERConfrontationDuring ... address the metaphor/parable to the whole group in the guise of a general teaching point. Allow the message to get to each participant in its own way. 54 CHALLENGERS THE TRAPPERNamingRefer to the ... brilliant/fast/intelligent they are.(Even the speediest Gonzalez starts to retreat under a spotlight as hot as this!) 55 CHALLENGERS THE SPEEDY GONZALEZProfile● Finishes exercises and assignments well before others.●...

THE CHALLENGERS POCKET BOOK phần 7 doc

... leading the group astray. Applaud their courage instanding up for their opinions and constantly ask them for negative comments so as toget both sides of the argument out in the open.(When the ... No, there's just too much crap on the electronic mail every morning.'YOU: 'Fred, you're the electronic mail specialist, how do you see this problem?' 65 CHALLENGERS THE ... troubleunderstanding) to ask their neighbour. Say, with a smile, that you don't mind themwhispering to each other as long as they are discreet!63 CHALLENGERS THE YAWNER/SLEEPERProfilePhase...

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