THE CHALLENGERS POCKET BOOK phần 4 pot

... drop this part of the programme and work on XYZ. How do the rest of you feel?' 34 CHALLENGERS THE EXPERT Reflect/Deflect After a question (which is really a request for the spotlight) say: ... and any other negative things triggered by the course content. Whenever they attempt to speak, signal them to note down their thoughts in the interests of time. During a break go t...

Ngày tải lên: 07/08/2014, 19:22

... from others ● Expect to use these rights without being asked to justify your behaviour ● Encourage others to use these rights for themselves ● Expect society to support you in the exercise of these ... behaviour independent of the goodwill of others ● Get what they pay for ● Change their mind ● Decide whether or not to assert themselves 37 RIGHTS & RESPONSIBILITIES 35 34 THREE BEH...

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... ground and the hotel buildings grew smaller beneath them, a very strange thing happened. The trainer looked down at the ever-wider view of the village, then the surrounding fields and then the whole ... each of the techniques is contained in the final chapter. NO SUCH THING AS A DIFFICULT PARTICIPANT THE HELICOPTER PARABLE 12 For the first time in the day she felt relaxe...

Ngày tải lên: 07/08/2014, 19:22

... all of the other participants the responsibility of responding to the new, clarified version of the challenge. The technique is based on the mind-set that: ● You don't have to have all the ... whistle to blow every time they feel you should interrupt the course for their right to a smoke break, they rarely blow the whistle. They now wish to demonstrate their willpower...

Ngày tải lên: 07/08/2014, 19:22

... not what they appear. They are requests for the spotlight. When you feel trapped by a question, first reflect back what you think the participant was asking, then ask HIM/HER. You can then comment ... discussing.' 2. HELICOPTER Agreeing that one can look at the problem from that angle but showing them another view (from the other side of the helicopter). 84 TECHNIQUES AND T...

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... relationships ● At work the person doing the job is the one who can make the most significant contribution to improvements on the job ● The political value and power behind the equality movement ... others as we wish to be treated. When necessary we can choose whether to give priority to the needs of others or choose to give greater consideration to our own needs. WEAK : When...

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... receive from others Change my mind Help others reach conclusions about their experiences of the world Decide whether or not to Allow others the freedom to choose how assert myself they behave RIGHTS ... use their time in the way that they want Ask for what I want Encourage others to fulfil their needs 47 RIGHTS & RESPONSIBILITIES CORRESPONDING RESPONSIBILITIES RIGHT RESPONSIBIL...

Ngày tải lên: 07/08/2014, 19:22

... flown a company president into the hotel for a conference. The two got on very well and the pilot seemed to understand the trainer's problem. THE CHALLENGERS POCKETBOOK By John Townsend Drawings ... 9 DIFFICULT PARTICIPANT The helicopter parable, oh yes there is!, why techniques and tactics? follow the fear, self-fulfilling prophecies, is it me?, is it the course? THE...

Ngày tải lên: 07/08/2014, 19:22

... that they are trying to help, but that you want to hear from the others. ● Speak to them during a break and ask for their help in letting the others express themselves. 27 CHALLENGERS THE DOODLER Profile ● ... when not distracted by the body language of the trainer. The doodle is an unconscious representation of their thought processes as they listen and absorb. 24 CHALLE...

Ngày tải lên: 07/08/2014, 19:22

... weak. ● Give them a special task to occupy their attention and provide the spotlight. (See also The Expert.) 45 CHALLENGERS THE SILENT CYNIC Confrontation Point out that the objective of the course ... questions to boost their ego. Show appreciation for the right answer. 46 CHALLENGERS THE REFEREE/PEDANT Agree/Disagree First agree with their interruption and thank them, bu...

Ngày tải lên: 07/08/2014, 19:22