THE CHALLENGERS POCKET BOOK phần 3 ppsx
THE CHALLENGERS POCKET BOOK phần 3 ppsx
... that they are trying to help, but
that you want to hear from the others.
● Speak to them during a break and ask for their help in letting the others express
themselves.
27
CHALLENGERS
THE DOODLER
Profile
● ... things?'
Depending on their rephrasing of their intervention,
deflect to the group or an individual for comment.
22
CHALLENGERS
THE DOODLER
Naming
If the doodling...
THE ASSERTIVENESS POCKET BOOK phần 3 ppsx
... selfish. They know what they want and like, and
disregard the needs of others in satisfying their own needs.
Aggressive people think of themselves as superior beings. They think they are OK and
the ... expressing them
● Easily and frequently finds fault with others
● Continually works to personal agendas at the
expense of others
● Rarely feels aware of the needs or feelings of others...
THE CHALLENGERS POCKET BOOK phần 5 ppsx
... weak.
● Give them a special task to occupy their attention and provide the spotlight. (See
also The Expert.)
45
CHALLENGERS
THE SILENT CYNIC
Confrontation
Point out that the objective of the course ... questions to boost their ego.
Show appreciation for the right answer.
46
CHALLENGERS
THE REFEREE/PEDANT
Agree/Disagree
First agree with their interruption and thank them, but...
THE ASSERTIVENESS POCKET BOOK phần 6 ppsx
... for you in continuing with it?
7. Think whether or not you wish to change your behaviour; what would be the
advantages to you?
8. Make the decision whether or not to change, and act on your decision.
59
ASSERTIVENESS ... procedure or checklist to help you deal
with it.
1. Is the person qualified to make the criticism; do they know you well enough?
2. Is the behaviour being criticis...
THE CHALLENGERS POCKET BOOK phần 1 pptx
... flown a company president into the
hotel for a conference. The two got on very well and the pilot seemed to understand
the trainer's problem.
THE
CHALLENGERS
POCKETBOOK
By John Townsend
Drawings ... seminar outline. Then
one of them began to complain that he'd been sent by his boss and didn't want to be
there. Another was whispering to his neighbour all morning. Ye...
THE CHALLENGERS POCKET BOOK phần 2 potx
... ground and the hotel buildings grew smaller
beneath them, a very strange thing happened.
The trainer looked down at the ever-wider view of the village, then the surrounding
fields and then the whole ... far between. The techniques and tactics described in this book will help
you on the other days!
● Even if your mind-set is totally participant oriented, the energy displace...
THE CHALLENGERS POCKET BOOK phần 4 pot
... offended, confront the joker during the break
and explain that others are sensitive. Ask him/her for an effort.
36
CHALLENGERS
THE MUTINEERS
Reframe (Consequences)
Get them to see how their 'mutiny', ... and any other negative things triggered by the course
content. Whenever they attempt to speak, signal them to note down their thoughts in the
interests of time. During...
THE CHALLENGERS POCKET BOOK phần 6 docx
... forthcoming,
propose that they either stay but not slow down the others with remarks or questions, or
leave with the justification that they were wrongly selected to attend.
51
CHALLENGERS
THE STARMAKER
Confrontation
During ... you feel they are dropping behind the other
participants (quite often it's because they have less experience or a different educational
background from...
THE CHALLENGERS POCKET BOOK phần 7 doc
... leading the group astray. Applaud their courage in
standing up for their opinions and constantly ask them for negative comments so as to
get both sides of the argument out in the open.
(When the ... trouble
understanding) to ask their neighbour. Say, with a smile, that you don't mind them
whispering to each other as long as they are discreet!
63
CHALLENGERS
THE YAWNER/SLEEP...
THE CHALLENGERS POCKET BOOK phần 8 potx
... all of the other participants the responsibility of
responding to the new, clarified version of the challenge.
The technique is based on the mind-set that:
● You don't have to have all the ... whistle to blow every time they feel you should interrupt the
course for their right to a smoke break, they rarely blow the whistle.
They now wish to demonstrate their willpower...
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