THE CHALLENGERS POCKET BOOK phần 2 potx

... ground and the hotel buildings grew smaller beneath them, a very strange thing happened. The trainer looked down at the ever-wider view of the village, then the surrounding fields and then the whole ... PARTICIPANT THE HELICOPTER PARABLE 12 For the first time in the day she felt relaxed and realised that there was much more to the world and to life than just one seminar!...

Ngày tải lên: 07/08/2014, 19:22

... all of the other participants the responsibility of responding to the new, clarified version of the challenge. The technique is based on the mind-set that: ● You don't have to have all the ... whistle to blow every time they feel you should interrupt the course for their right to a smoke break, they rarely blow the whistle. They now wish to demonstrate their willpower...

Ngày tải lên: 07/08/2014, 19:22

... we've been discussing.' 2. HELICOPTER Agreeing that one can look at the problem from that angle but showing them another view (from the other side of the helicopter). 84 TECHNIQUES AND ... not what they appear. They are requests for the spotlight. When you feel trapped by a question, first reflect back what you think the participant was asking, then ask HIM/HER. You can...

Ngày tải lên: 07/08/2014, 19:22

... over the piece of paper; Bill hands over the £1 ,20 0. Alex has made a gain of 20 0. The company has no involvement in the transaction and its finances are therefore unaffected. Similarly, if the ... lose out but there will be no effect on the company accounts. 12 2 THE BUSINESS FINANCIAL MODEL SOURCE OF FUNDS IMPLICATIONS OF SHARE CAPITAL ● The shareholders own the busi...

Ngày tải lên: 07/08/2014, 19:22

... enough to make you realise that: a) if they say no, they are unlikely to reject you personally, and b) if they do want to reject you then the price of their friendship is too high anyway 13 THREE ... rejection This is the extreme version of fear of upsetting others. If we upset someone by asking for what we want, we fear they will withdraw their regard for us and reject us altogether. ●...

Ngày tải lên: 07/08/2014, 19:22

... flown a company president into the hotel for a conference. The two got on very well and the pilot seemed to understand the trainer's problem. THE CHALLENGERS POCKETBOOK By John Townsend Drawings ... 9 DIFFICULT PARTICIPANT The helicopter parable, oh yes there is!, why techniques and tactics? follow the fear, self-fulfilling prophecies, is it me?, is it the course? THE...

Ngày tải lên: 07/08/2014, 19:22

... that they are trying to help, but that you want to hear from the others. ● Speak to them during a break and ask for their help in letting the others express themselves. 27 CHALLENGERS THE DOODLER Profile ● ... things?' Depending on their rephrasing of their intervention, deflect to the group or an individual for comment. 22 CHALLENGERS THE DOODLER Naming If the doodlin...

Ngày tải lên: 07/08/2014, 19:22

... and any other negative things triggered by the course content. Whenever they attempt to speak, signal them to note down their thoughts in the interests of time. During a break go through their list ... offended, confront the joker during the break and explain that others are sensitive. Ask him/her for an effort. 36 CHALLENGERS THE MUTINEERS Reframe (Consequences) Get them to see...

Ngày tải lên: 07/08/2014, 19:22

... weak. ● Give them a special task to occupy their attention and provide the spotlight. (See also The Expert.) 45 CHALLENGERS THE SILENT CYNIC Confrontation Point out that the objective of the course ... questions to boost their ego. Show appreciation for the right answer. 46 CHALLENGERS THE REFEREE/PEDANT Agree/Disagree First agree with their interruption and thank them, but...

Ngày tải lên: 07/08/2014, 19:22

... forthcoming, propose that they either stay but not slow down the others with remarks or questions, or leave with the justification that they were wrongly selected to attend. 51 CHALLENGERS THE STARMAKER Confrontation During ... you feel they are dropping behind the other participants (quite often it's because they have less experience or a different educational background from...

Ngày tải lên: 07/08/2014, 19:22