... of, 14 4 -15 0contingency utilization trends, 14 9tracking of, 14 4 -15 0controlbenefits of project plan for, 11 1 -11 2five-step model for, 11 6 -13 0formal and informal, 11 2 -11 6model for, 10 9 -13 1problem ... reports, 12 0formal project control, 11 2compared with informal control, 11 4 -11 5performance of, 11 3 -11 4relative effectiveness of, 11 5 -11 6functional manager, 87-88Gantt chart, 71- 73, 13 4, 13 5 -13 7on-screen, ... 29informal project controlbenefits of, 11 2 -11 3compared with formal control, 11 4 -11 5relative effectiveness of, 11 5 -11 6In Search of Excellence (Peters, Waterman), 11 2 -11 3institutional change, 10 4 -10 5integrated...