... each. 1. Flexibility2. Helping3. Empathy and Understanding4. Valuing the Employee Coaching, Mentoring and Managing 2CASESTUDY 70Enthusiasm and OptimismThe tools of enthusiasm and ... that enables a team Coaching, Mentoring and Managing 2Use words like“outstanding,”“wonderful,”“excellent,” “great,”“fantastic,”“terrific.” 72people laugh, their mistakes and setbacks are ... support for Charlotte’s idea. Coaching, Mentoring and Managing 2Laugh at yourweaknesses and you’ll never runout of things tolaugh about.CASESTUDY 2ã Enthusiasm and optimismã Opennessã...