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Chapter1Researching and Evaluating Information & Communication Technology for Social Development ColinLatchemIntroductionProjectsapplying information and communication technology (ICT) tosocial development arerarelyresearched,evaluatedorreported, and evenwhentheyare,theconceptualisation,design,conduct and reporting of thisworkoftenlacksquality.Thereisaneed for farmorerigorousresearchinto ICT projectsatthenational,organisational and practitionerlevels,toachieveabody of researchthatcanguidefutureplanning and practice.Policy‐makers,planners and practitionersalikeneedtobeinvolved in undertakingformative and summativeevaluation, and quantitative and/ orqualitativeresearch,notonlytoimprovetheirownknowledge and skills in ICT for social development, buttoproviderobust and strategicallysignificantfindingsthatcaninfluence and guidegovernments,donors, and otherkeystakeholders.Research and evaluation of ICT for social development areneededatthe:1) ... theuse of cell‐phones for personalreasonsduringworkisbanned for banktellers and waiters;30 In Cambodia,werecognisethatweareattheearlystages of using ICT tobroadenaccess and toimprovethequality of education.Weanticipatethat ICT willbecomeanincreasingpart of distanceeducation,especially for expandingsecondary and highereducationopportunities.ThereforetheRoyalGovernment of CambodiahassetuptheNational Information Communication Technology Development Authority(NiDA)todevelop and promotethenationalapproachtoe‐learningstandards. In thiscontext,Iwouldliketofocusonthepolicies and strategiesCambodiaisadoptingtobroadene‐learningopportunities,especiallywithrespecttotheRoyalGovernment’sNationalEducation For All(EFA)Plan, and tospecificreformmeasures in theeducationsector. In 2003,theEFAplanprovided, for thefirsttime in Cambodia,specificpolicies and strategies for theuse of ICT in education.Theseweredeveloped in consultationwithnational and internationalpartnersthroughaseries of workshops and meetings in Cambodia and theregion.ThePlanwasofficiallylaunched in March2005. In theMinistry’sEducationSectorSupportProgram(ESSP) and EFAPlan,twooverarchingpolicyobjectiveshavebeenidentifiedthatwillcontributetonational ICT humanresource development. Firstly,theMinistrywillcontributetodevelopingCambodia’sinternationalcompetitivenessbyreducingthe technology gapwithmoredevelopedcountries.Secondly,theMinistrywillenhancelearningopportunitieswithinschools and otherinstitutionsthroughtheutilisation of ICT, multimedia and e‐learningtechnologies.Atpresentthenumber of computers in educationremainscomparativelylow.Weestimatethattherearearound2,000computers in schools and educationofficesacrossthecountry.However,itshouldberememberedthatuntil1994,computers in education in Cambodiawerevirtuallynon‐existent.Akeystrand of theMinistry’s ICT programistostrengthennetworkingopportunities, in anumber of ways.Firstly,weareextendingtheMinistry’sowninternalnetworkbetweenthecentraloffices of theMinistry of Education,Youth&Sport(MoEYS) and 24provincialdepartments,asameanstoimprove information exchange for betterplanning and management, and tosupportdecentralisation.Thisprograminvolvesapproximately3,000managers and seniortechnicalstaff.Weanticipateextendingthenetworkto183districts and afurther2000staff in thenexttwotothreeyears.31Thetraineesatteachertrainingcolleges in Cambodiaarerequiredtospendatleasttwohoursperweekusing ICT for teaching and learning.Increasingly,weareusing ICT toimproveaccessto and quality of teachertrainingprogrammes. For example,wehavecreatedmobile ICT trainingresourceswhichtravelaroundthemoredisadvantagedprovinces.Thishasenabledapproximately5,000teacherstolearnhow ICT canenrichmoretraditionalforms of teaching and learning. In addition,traineeprimary and secondaryschoolteachersarereceiving ICT instructionrelatedtoimprovingteaching of themaths,science and languagecurriculum.Wearelearninganumber of lessonsfromtheseprogrammes.Firstly, ICT shouldnotbeseenasreplacingtraditionalteaching,butratherasacollection of supplementary and complementarytools.Secondly,wehaveseenthat in remoteareastheuse of ICT isamorecost‐effectiveway of providingtrainingthanbringingteachers in for workshops and seminars. In conjunctionwithsomedonors,weintendtoconductacomprehensiveevaluation of thisprogrammeasabasis for seekingsupport for itsexpansion.Wearealsopilotingtheuse of ICT supportmaterials in therevision of theschool and teacher‐trainingcurriculum. For example,wearetestingtheuse of spreadsheetmethods in enrichingthemaths and sciencecurriculum.Wearealsousingotherreadilyavailablesoftwaretoenrichtheteaching of theKhmerlanguage.TheMinistryfacesanumber of constraints in expanding ICT in education.WhileanInternetserviceproviderofferspreferentialratestoMoEYS, for example,therecurrentcostsremainhigh.Anotherproblemisthatnotallofficesorschoolshaveelectricity, and theMinistryisinvestigatinginnovativeways of dealingwiththis. In particular,weseeopportunities for increasingpublic/privatepartnership in ICT. In conclusion,wearecommittedtocontinuallysharingourexperiences of theeducationreformprogrammewithour Asia Pacificfriends, and theirstrongcommitmenttosupportingprojectsthatinvolve ICT for social development, and enhanceteaching and learning.Ihopeourprojectswillrapidlymovetowardsbestpractices, in theinterests of fulfillingtheUN’sMillennium Development Goals(MDG).Thisisagoodtime for ustoevaluatetheactions and resultsthatbenefitourregion.Thankyou.DoungVuthMinistry of Education,Youth and Sport,Government of CambodiaJakarta,May23,200670MobileLearning and theCell‐phoneWherease‐learningdeliverseducationalcontentviathePersonalComputer(PC) and theInternet,m‐learningtakesthisfurtherbymakingonlinelearningcontentavailableanywhere in theworldthroughportable,mobiledevicessuchaslaptopPCs,PersonalDigitalAssistants(PDA),thecell‐phone, and theSmartphone(PDA and cell‐phonehybrid).Most of theseefforts,however,focusoncontentthatcaterstotheformaleducationsector, and tendstousesmoreadvancedfunctionssuchasmultimediamessagingservices(MMS),Javaapplications,GPRS(GeneralPacketRadioService) for fastmobileInternetconnections, and Bluetooth technology for establishingremoteconnections. In Japan,telecomscompaniessuchasNTT‐Docomo’sPocketEijiro,anEnglishlanguagedictionarysite,receivesmorethan100,000hitsperday.Costing$1.53permonthplustax and servicecharges,itisthe4thmostpopularonlinesiteaccessedbyJapaneseusersthroughthecell‐phone. In theUnitedStates,companiessuchasthePrincetonReviewarealreadyofferingcell‐phone‐deliveredtestquestions for scholasticachievementtests. In thePhilippines,ShortMessagingServices(SMS)remainthemostutilisedservice for mostcell‐phoneusers,despitetheintroduction of moreadvancedcell‐phonetechnologies.Cell‐phoneoperatorsconstantlycomeupwithinnovativebreak‐throughservices,suchasmultimedia and Javaapplications,onlinegames,lotteries and downloads.Suchoperatorsfallshort of deliveringeducationalcontenttotheirmillions of subscribers,however.Currently,therearelimitedeffortstouse and integratethecell‐phone and SMSintoeducation.Sofar,theUPOpenUniversityoffersSMS‐basedmobilecourses in English,math and sciences(seeChapter6.Thisintiative,however,isstilldirectedtowardstheformaleducationsector.TheText‐2‐TeachprogramsupportedbythePhilippines’Department of EducationutilisesSMS,butonlygoesasfarastoprovideaway for educatorstorequesteducationalcontenttobedeliveredtothem,notbySMSbutbysatellitetelevision.TheMolave Development Foundation(MDFI)isspear‐headingaresearchstudytodeterminethefeasibility of usingSMStechniques in non‐formaleducation.Thisresearch,amongothers,isexaminingthesocioeconomic and gender‐basedfactorsthatmotivateorhindercell‐phonesubscriberstouseSMS for non‐formaleducation.71Theproject,calledViability of MobileSMSTechnologies for Non‐formalDistanceLearning in Asia isacomponent of themega‐projectdubbedPAN‐DORA,orPan Asia NetworkingDistance and OpenResourceAccess.TheMDFIistheleadagency for thisresearchproject, in apartnershipwithtwoorganisations in Mongolia;theEnglish for SpecialPurposesFoundation(ESPF) and theHealthSciencesUniversity of Mongolia(HSUM),bothbased in Ulaanbaatar,aswellastheAlternativeLearningServices, in theDepartment of Education of theGovernment of thePhilippines.ProjectActivities and UpdatesLaunchedjustoneyearago, in 2005,thePhilippinessection of theprojecthasalreadycompletedmajoractivities.1)Preparation and formativeevaluation• ... toinformpolicy‐making,management and implementation in suchprojects._______________________ProfessorColinLatchemisanopen and distancelearningconsultant,formerly of CurtinUniversity,Perth,Australia. Information and Communication Technology for Social Development AnInternationalSymposiumJakarta,22‐24/May2006EditedbyJonBaggaleyAcollaborationbetweenthe ICT4 D/ASEANCollaboratory and thePANAsiaNetworkinginitiativeonDistanceLearningTechnologies(PANdora)The ICT4 D/ASEAN and PANdoraprojectsaresupportedbyCanada’sInternational Development ResearchCentre(IDRC)Jakarta:ASEANFoundation(June2006)28ReferencesBaggaley,J.P.&Ng,M.(2005).PANdora’sBox:distancelearningtechnologies in Asia. LearningMedia& ;Technology 30(1),pp.7‐16.Malik,N.,Belawati,T.,&Baggaley,J.(2005).Framework of CollaborativeResearch and Development onDistanceLearning Technology for Asia. 19thAnnualConference of theAssociation of AsianOpenUniversities,Jakarta,September.Retrieved13June2006,fromhttp://www.pandora asia. org/geninfo_publications.phpChapter3BestPractices for Capacity‐Building in CambodianDistanceEducationDoungVuth,CheaSokHuor&ChhuonChanThanForewordbyMr.DoungVuth(Government of Cambodia)Mr.Chairman,DistinguishedDelegates,Ladies and Gentlemen:Today,itisagreathonour and pleasure for me and mycolleaguesfromCambodiatoattendtheInternationalSymposiumon Information and Communication Technology (ICT) for Social Development. Cambodiavaluestheopportunitytoshareitsexperiences in thisarea and tolearnfromthepracticesadopted in partnernations.IwouldliketooffermythankstotheASEANFoundation for organisingthismeeting, and invitingusfromCambodiatoparticipate in thisimportantmeeting.Themeetingprovidesaforum for thepromotion of e‐learningmeasures and strengthening of regionalcooperation in support of thesocioeconomic and education development of ourcountries.Werecognisetherearemanychallengesassociatedwiththe development of e‐learning and ICT infrastructures in Cambodia,butthepotentialbenefitsaremany.Atthismeetingwewilllearnimportantlessonsfromourregionalneighboursonhowbesttouse ICT for science,maths and languagecurriculum development and teachertraining._______________________DoungVuthisDeputyDirector of Information and ASEANAffairs in theMinistry of Education,Youth and Sport(MOEYS).Government of Cambodia.CheaSokHuorisDirector of theNationalCommittee for Standardization of KhmerScript in Computers,PrimeMinister’sOffice,Government of Cambodia.ChhuonChanThanisExecutiveDirector of theInternationalInstitute of Cambodia.PhnomPenh.Theresearchdiscussed in theirchapterissupportedbythePANAsiaNetworkingprogramme of Canada’sInternational Development ResearchCentre(IDRC):www.idrc.ca.56a)...