... planning, 21 5 22 2designing an in-house pro-gram, 21 8 22 0mistakes to avoid, 22 1 22 2teamwork activities, 124 technology, deciding to use high-or low-tech, 87–89time-management activities, 125 trainees, ... realistic actionplan that excites them.PAGE 22 1 10916$ CH11 10 -21 -04 08:01:16 PS 22 9Indexpilot programs, 82 83preparation for training, 103–104presentation skills, 127 –130product training, 147–149content ... 125 budgeting, 22 , 41–47business needs, linking trainingto, 19career planning programs, 21 1 21 3self-promoting, 21 3 21 4case studies, 77–78classroom training, 88–89, 107–110, 113–116, 123 – 125 ,...